I found the reply in The Enthusiast interesting also. I sent off my letter to them and received the "automated reply". My best guess is, we will never get an answer from them because they are in business to sell their products. If one of us gets a warranty denial because of what they perceive as "an oil related failure", the burden of proof will be on us, the consumer,to prove them wrong. Same game, big company waits out the little guy until he is either broke or tired, and they win.

 

Yep, I received the same response. Notice that they have a year to consider our letters. Don't hold your breath. They will wait long enough so that everyone will forget about it. I wonder who else does this, could it be POLITICIANS....................hum.

 

I got the same automated e-mail reply also. Not that I ever expected a real reply anyhow, I just wanted to see if we could crash their server by flooding their e-mail box. Not that we'd ever know if we did or not, but just thinking about the possibility makes my day. LOL

 

i guess thats all they could say to all of us .

 

How did this smoke get up my arss?

 

Hog is a club that supports H-D and its products of H-D only. They git special prices at their H-D dealer also.
And like bowtieman said, they have more money and better lawyers and can play the game longer than we can. I've been there on a law suit Allstate paid for on a law suit against me that lasted for 3 yrss.
Need to send H-D a letter about their extended warranties. All this do it my way or it voids yer warranty. You need to send to H-D yer words on how their warranty is wrote on toliet paper. I threw my warranty at them.

 

MOCOBS!

 

Hey bud! How ya doing? I'll have plenty of pics of my Sturgis journey on my site soon! It was nice meeting you and your family at the campsite!

Mike

 

I'm not the **** type, just interested in the truth.

I've been thinking about the letter and the reply in the enthusiast. I was giving it some thought last night when I was fixin' dinner. You know, there is some truth to what he said and I don't think it will violate the Magnuson-Moss-Act.

Lemme 'splain.

Syn-3 is their oil. The warranty is on their products. If your motor experiences a failure and the cause is traced to the oil, then they will fix it because it's their oil.

He's not saying that other oils will void the warranty. He's saying that Syn-3 will definitely not void the warranty. It's semantics and doesn't follow common sense, but it still may be protecting them legally.

At any rate, I will definitely get to the bottom of this. I will call H-D PR and get to the skinny. I'm going to do this in conjunction with the oil review.

Thanks for the tips. I'll be in touch with that lab.

Mike

 

Same canned response here.