After I bought my new '07 883C, I received a PURCHASE EXPERIENCE SURVEY in the mail.

At this time, I could almost give an EXCEPTIONAL rating to most areas listed on the survey, if not at least VERY GOOD on some other areas, because that was my experience and how I was treated at the HD dealer, my salesperson and the overall delivery and ownershipof the bike.

However, wouldn't it be somewhat premature to give the dealership and my 883C an EXEPTIONAL rating at this time? Who knows, in a couple months, maybe a year, something could go wrong with my bike and I take it back to that dealership to get servicedwhere I perhaps be treated poorly and my 883C isn't that great of a bike afterall and here I gave that dealer an exceptional rating.

So is it proper to give a high rating just right after buying the bike or should I waita certain period of time?

 

I think the survey pertains specifically to the buying experience. They take these things pretty seriously. I must have been told 5 times that I'd be getting a survey and asked to treat 'em right on it.

 

Just out of curiosity, do they have surveys when using the service department like they do for cars? In thinking about it, I don't think I ever got a survey when getting my 1000 mile service done, and in the midst of numerous posts about service not being good I don't think I've seen anyone mention a survey.

Usually this would be the place to point out after-purchase issues.

 

I wonder the same thing. Is there some type of service survey or a future survey which HD will send a new owner to confirm that their Harley Davidson ownership experience is a good one?

I bought cars where I am treated like a god when buying the car, but treated like crap once I made the purchase.

 

I've had myHeritage in several times since I bought it in June, Pipes, SERT, Dyna, 1000 mile etc. and everytime I've gota call within a day or twoasking me to rate my service experience. I assumed it was HD calling but I guess maybe it's the dealer. Either way I'm glad they took the time to ask. So far all my dealer experiences have been great.

 

Yep you will get a service survey from each of the big maintenance intervals. 1000, 5000, 10000. etc.