Cycle Gear bent the Rotors on my wheels
#31
I don't/wouldn't like it either. One day I walked into a little shop and saw the machine had grabbed the rotor of someone's front wheel. Asked the fellow why do it that way. Answer was to put the rotor on bottom out of the way and less chance for damage to rotor. I guess it has been working for him/them. To be honest, I didn't know if that was standard practice or not. First time I've seen that. Regardless, didn't seem like a good idea. Work in auto tire shop, never a cycle tire shop.
In case of OP, my money is on the rotor was bent while they were breaking the bead. Be interesting to know for sure.
In case of OP, my money is on the rotor was bent while they were breaking the bead. Be interesting to know for sure.
#32
Consider not letting them off the hook.
The kid & gal were out of line per your description and that information needs to be shared with via email with corporate and district manager.
The term "service recovery" means something to larger corporations and it might serve as a learning tool for them in the future.
The kid & gal were out of line per your description and that information needs to be shared with via email with corporate and district manager.
The term "service recovery" means something to larger corporations and it might serve as a learning tool for them in the future.
#33
#34
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