Our dealer owned two locations. The father ran the one we went for storage and service. Everyone of his staff was awesome and great people. I spent $1000.00 Minimum a year. I purchased my bike there and also introduce my friends there. Just a fun place. If you went once, the staff so how remembered your name. Just wonderful. The problem now is the father has turned the business over to his son. The son closed our location , I understand, maybe it wasn’t doing as well as their other location?
So, we went to their other location. The two service writers could be any more miserable in rude to my friend and I. We dropped off our bikes for winter storage and service work. Mine is over thousand dollars, which is normal. Very unfriendly grumpy acted like they were doing us a favor . Our other friend was looking at bike to purchase and they acted like he was a bother. He does beat people up for price, just was asking questions about motors and was blown off.
I can’t believe the same family ownership and the totally! Opposite treatment.
Fortunately, we have another Harley dealer in town. We are going there from now on. If Harley Davidson Wants to attract the millennial’s, they’re going to need your training and impress on them to put on a happy face. Or you’ll never get these millennial’s. I’m 59 and they turned me off. Sad

 

Nice 1st post.......

 

 

Well, I hope you stick around to participate in this forum beyond this one post. Not a very auspicious start...just in my own opinion...Maybe if you were to share your thoughts with that dealer, your efforts would have more impact, in the bigger picture.

 

Welcome aboard!!

 

And when someone uses their (?) email address as a username I really have to wonder about their thought process. Like do they really have any...

 

Maybe you should apply the same principle to your response.

Anyway, it has been my experience that bad morale flows from the top down. If the employees are unhappy and have a "give a damn" attitude, speaking to the root of the issue isn't going to result in change. The best way to address the situation is to hit the dealer where it hurts, find another dealer. If anything is going to change the owner's attitude a significant drop in revenue will. The market isn't what it once was and these dealers need to start appreciating loyal consumers if they are going to survive. Good luck!

 

Sounds like your grand a year doesn't buy special butt kissing privileges anymore. So the OP joins a forum to **** & moan about someone at a dealership not smiling at him.

Ok OP I'll sooth your butthurt. "Darn those meanie heads!" All better now?

 

When treated poorly take your business elsewhere. Try American Harley in N. Tonawanda.