For the second month in a row our payment didn't go through using their website. We've been using their website which has been working flawlessly since I bought the bike last summer and now for the last two months I get a call telling me we're past due. Payment is due on the 16th and we make the payment on the first when we pay all of our bills for the month.

Anyone else have these issues with HD finance?

 

Pick your favorite bank or credit union, then refinance with them.

GM

 

Last time I used HD Credit I simply made the payment through my local bank's online bill pay service.
HD was listed as an electronic payee. There was never an issue. And if there would have been I could simply walk in the front door of my local branch and straighten it out.
Something to consider if you're using your bank to pay other bills.

 

I just used it on Friday to pay off my SG. Not problems at all.
Hopefully you have the confirmation number so you can get credit for the payment.
Did the payment come out of your checking account?

 

Payment did not come out of our checking account and we had the confirmation so number so they waived all fee's. It's just strange because everything was working fine up until last month which leads me to believe there is an issue with the website. I set up auto pay with them so we'll see if that works.

When I bought the bike they had the best rate at the time @ 3.99

 

Many if not most banks will let you set up a direct debit type of bill pay, even fee hungry Wells Fargo does this free- so why not look at that option and ditch paying the fee that is charged by making payments directly on the website?

 

 

Didn't get a new card in the mail or anything did you?

 

Better check your FICO score to make sure it wasn't dinged.
Based on past threads, autopay is the only sure method to pay eaglemark.

 

They probably use the same software that they put in the Boom! Box Infotainment System. That usually doesn't work either.