Dealer screwed up....my problem?
#1
Dealer screwed up....my problem?
Back in February I went to my local HD dealer to look at the 07 Fatboy. They had a Black Cherry one on the floor, nice color, but I have always prefered Black. Any ways, I put down $1000 to order in a 07 Vivid Black to be build in May (this month).
This week I go in to check on the status of my bike. Everything is on schedule and should arrive next month....my BLACK CHERRY Fatboy. My paper work says Vivid Black but some how the order got screwed up on their end and they ordered the wrong color.
They apologised, said they were sorry for the mix up. My choises are to wait for a 08 Fatboy or take the Black Cherry one. This isn't the end of the world, but I thought since they screwed up they would give me some kind of deal or throw in something......give me something! I thought the name was DEALER.
Sorry to vent, but I just had my heart set on a Vivid Black Fatty. I have already bought the pipes, PCIII, air filter and few other extras for a 07 Fatboy. I'll probably just take the BC and maybe it will grow on me.[>:]
Does anyone else think they should have done something to try and please the customer for their screw up?
This week I go in to check on the status of my bike. Everything is on schedule and should arrive next month....my BLACK CHERRY Fatboy. My paper work says Vivid Black but some how the order got screwed up on their end and they ordered the wrong color.
They apologised, said they were sorry for the mix up. My choises are to wait for a 08 Fatboy or take the Black Cherry one. This isn't the end of the world, but I thought since they screwed up they would give me some kind of deal or throw in something......give me something! I thought the name was DEALER.
Sorry to vent, but I just had my heart set on a Vivid Black Fatty. I have already bought the pipes, PCIII, air filter and few other extras for a 07 Fatboy. I'll probably just take the BC and maybe it will grow on me.[>:]
Does anyone else think they should have done something to try and please the customer for their screw up?
#2
Join Date: Oct 2006
Location: North East, Pennsylvania
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RE: Dealer screwed up....my problem?
Sorry, but if you wanted Vivid Black, I wouldn't buy the Black Cherry because I doubt that it will "grow" on you...
Did they look into doing a dealer trade for ya ?? If not, I would either ask for he $1,000 or some break on accessories when the 08 comes out
Did they look into doing a dealer trade for ya ?? If not, I would either ask for he $1,000 or some break on accessories when the 08 comes out
#5
RE: Dealer screwed up....my problem?
I wouldn't "settle for" unless you get some $$ or maybe a set of chrome disc wheels to make you feel better. A free 5 year extended warranty might be a good idea??
#6
RE: Dealer screwed up....my problem?
Bottom line is the same.....you don't buy it, someone else will, and they'll still get full price for it. They won't deal on it because they'll just sell it to somebody else.These dealers are selling all of thier yearly allotment and more. It's all about the profit margin.
#7
RE: Dealer screwed up....my problem?
I dunno Black Cherry is pretty sweet looking. But there are other dealers out there, make a few phone calls.. tell em to look for a Vivid black one to trade for the Black Cherry one to get the one you want. Dealer should be working for you.... not just give you anything they screw up on...
Or take your buisness elsewhere.. tons of Harley dealers..
Or take your buisness elsewhere.. tons of Harley dealers..
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#8
RE: Dealer screwed up....my problem?
Vivid Black is a pretty common color. I don't think it would be too hard to find one at another dealer.
Are they charging you the Vivid Black price? It should be cheaper than a Black Cherry.
Are they charging you the Vivid Black price? It should be cheaper than a Black Cherry.
#9
RE: Dealer screwed up....my problem?
if you wait until the '08's come out, you might be able to get a better deal on an '07 anyway.
screw your dealer. get your money back if they wont get you a vivid black one from another dealer.
get what you want, and dont be impatient. you are going to have to live with the wrong choice for a very long time, if you buy what you dont want, just because you are impatient.
it sucks being patient, but there are plenty of other dealers out there, even if they are farther from your home. think of it this way...if you buy one from a dealer pretty far away, by the time you got home, it could be all broken in!
if you want black....get black!
if you are curious about the '08's, wait.
if you dont care about the 08's, get what you want!
it's out there.
screw your dealer. get your money back if they wont get you a vivid black one from another dealer.
get what you want, and dont be impatient. you are going to have to live with the wrong choice for a very long time, if you buy what you dont want, just because you are impatient.
it sucks being patient, but there are plenty of other dealers out there, even if they are farther from your home. think of it this way...if you buy one from a dealer pretty far away, by the time you got home, it could be all broken in!
if you want black....get black!
if you are curious about the '08's, wait.
if you dont care about the 08's, get what you want!
it's out there.