J&P Cycles shipping Issues.
#61
06-21-2016, 01:37 PM
Seasoned HDF Member
Update....I canceled my order last Tuesday the 14th. They shipped the tire on Friday the 17th and charged my bank account. So I called and waited for about 10 minutes. The service rep said that I did cancel but the cancellation information was never sent to the warehouse. And the rep said I could return the tire and get a refund. I asked how long will it take to get a refund and he said a minimum of 2 weeks if not longer because of the back log of orders the warehouse is experiencing.
I have done business with them for a long time. This company has turned to s#$%. I feel sorry for the customer service reps because they are the ones that are getting beat up because upper management can't get these issues fixed...Since February!!!!!
I have done business with them for a long time. This company has turned to s#$%. I feel sorry for the customer service reps because they are the ones that are getting beat up because upper management can't get these issues fixed...Since February!!!!!
#62
06-21-2016, 02:18 PM
Banned
#63
06-21-2016, 10:37 PM
Seasoned HDF Member
Join Date: Oct 2005
Location: Santa Klaus County, Cali
Posts: 7,331
Received 3,350 Likes
on
1,520 Posts
#64
06-22-2016, 02:47 PM
BTW Dennis Kirk has better prices on the same items as J&P!
#65
06-22-2016, 05:00 PM
Join Date: Apr 2008
Location: Spartan Country, Michigan
Posts: 23,094
Received 8,298 Likes
on
6,041 Posts
We oh w OS.... yesterday I ordered new rear tire from J&P. Then saw this and started reading this morning. Then started to wonder if I made a mistake or not. Wife text late today and said UPS dropped a tire on our porch. I was hoping for a couple days to deliver...did not expect next day!. But it's here. Still have not had any bad experiences with J&P. Knock on wood
#67
06-22-2016, 07:57 PM
Seasoned HDF Member
#69
06-22-2016, 08:26 PM
I talked to one of their sales guys at Myrtle Beach and he said that moved their warehouse to KY and that they had major issues with the move. He said that they had had a lot of mad customers. I bought a set of Progressive cartridge shocks in Daytona and did hear anything for a couple of weekday, supposed to be dropped shipped, when I called about them they had them as brake pads on the order and my computer printed receipt had the shocks, ended up canceled order and bought online somewhere else.
#70
06-23-2016, 12:00 AM
Seasoned HDF Member
Join Date: Oct 2005
Location: Santa Klaus County, Cali
Posts: 7,331
Received 3,350 Likes
on
1,520 Posts
Problem is that Dennis Kirk does not carry most parts for people like me who own and run older iron (specifically Pans and Shovels).