Order some stuff on Monday and got it yesterday. No problems

 

It sounds as if J & P have become a drop shipper.

 

Ordered a part a couple months ago, changed my mind 10 mins. later, called and cancelled order. Checked website 2 days later and said in process, so I call again to make sure order is cancelled and Customer rep said yes your order was definitely cancelled, check again in 2 days and still in process, call again and they say the order was absolutely definitely cancelled. 3 weeks later the part shows up and this is where the trouble starts, phone call after phone call and I couldn't get a straight answer on how to solve the problem on their dime not MINE !!...American Express is dealing with them now.....J&P has gone down hill faster than any company I have ever dealt with and I will never order anything from them again !!

 

Ouch!!!!!!

 

I've placed a couple of orders recently. Received in about 4 days with standard shipping.

 

My last order I called in and the rep said the part was "on stock". Prior to calling I looked up the part and it showed it was "in stock". My first order I did on line and it showed the parts I wanted were "in stock". So while several here had had no issues, there are several who, like me, have got very poor customer service.

 

Update here on J&P. Just got an email from James Dean who is a Tier II Sales Tech/Escalations Supervisor at J&P.

Here is his email to me. I include it as he sent it rather than paraphrase because I think it is important to note that he understands the problem and is clearly rectifying it and to also note that customer service is important and recognized within a very large company.


"Dave, I received your order and customer information from a post on a forum. I looked into your order and completely apologize for our warehouse debacle in creating another delay in getting you the parts you ordered. I am sending a direct correspondence to the warehouse manager to locate this and get shipped out and upgrade to next day air delivery. I truly apologize and want to do what I can to help. You can reply to my email or call me if you want and when I get a response from him I will call you myself with an update. Thank you, James."


This folks is how you create customer loyalty. So I intend to give J&P another shot.

Thank you James

 

I wouldn't believe a word that anybody says at J&P...I have read hundreds of reviews that says the same thing and still can't get their stuff...good luck

 

J&P is the only internet business that ever sent to me an email, telling me about rebates available on tires (or other items). I'm running Metz 880's because of such an email.

I wear Cruiserworks boots. They went through some severe problems over the years as well, but finally got it all worked out.

If anyone critical here of J&P hasn't been to the Motorcycle Museum at Alamazoza, Iowa, (or whatever the hell the name of the town is_....visit that first, and then come back and offer your criticism.

 

I ordered a helmet online from them, it said in stock and that it ships in 1 to 2 business days. It is now 2 weeks later, and I have spent about 2 hours on chat and 35 mins on the phone, I don't know when they will ship it to me. I expect a company to do as they say. I will not be doing any future business with them and would not recommend anyone else to do so. They have made many promises, but delivered nothing. Maybe if they took the chat and customer service people out of that positions and had them picking and packing and shipping product, they could work themselves out of this backlog.