J&P Cycles shipping Issues.
#21
06-14-2016, 08:33 AM
Road Warrior
#22
06-14-2016, 08:45 AM
Road Captain
#23
06-14-2016, 09:03 AM
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Join Date: Oct 2005
Location: Santa Klaus County, Cali
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J&P Cycles is very aware of the comments being made about our customer service and shipping issues. They are a result of moving our distribution center and using a new fulfillment software system. We sincerely apologize to all our customers for the issues and all members of our senior leadership including GM Zach Parham have made numerous trips to our new distribution center. Zach has a video message regarding these issues you can see here.
Please be patient with our customer service as they continue to be overwhelmed with calls and chat session requests. We continue to hire additional staff to reduce the wait time.
J&P Cycles is not making excuses but doing all we can to fix the issues we've had and get your parts to you as quickly as possible. We've had additional issues recently which continue to hamper our ability to catch up.
J&P Cycles is doing everything it can and greatly appreciate our customers and thank you for your understanding.
Please be patient with our customer service as they continue to be overwhelmed with calls and chat session requests. We continue to hire additional staff to reduce the wait time.
J&P Cycles is not making excuses but doing all we can to fix the issues we've had and get your parts to you as quickly as possible. We've had additional issues recently which continue to hamper our ability to catch up.
J&P Cycles is doing everything it can and greatly appreciate our customers and thank you for your understanding.
#24
06-14-2016, 09:23 AM
Seasoned HDF Member
They lost a customer with me on my last order. I ordered parts that I wanted installed before a ride that was two weeks out and they missed the window. If the parts had been shown "not in stock" when I placed the order, I could understand, but when you tell me you have it, that means it's on your shelf, not the manufacturers. That explanation that was given to me by the CS rep and is complete bs. Revzilla from now on!
#25
06-14-2016, 01:31 PM
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Um no...
J&P Cycles is very aware of the comments being made about our customer service and shipping issues. They are a result of moving our distribution center and using a new fulfillment software system. We sincerely apologize to all our customers for the issues and all members of our senior leadership including GM Zach Parham have made numerous trips to our new distribution center. Zach has a video message regarding these issues you can see here.
Please be patient with our customer service as they continue to be overwhelmed with calls and chat session requests. We continue to hire additional staff to reduce the wait time.
J&P Cycles is not making excuses but doing all we can to fix the issues we've had and get your parts to you as quickly as possible. We've had additional issues recently which continue to hamper our ability to catch up.
J&P Cycles is doing everything it can and greatly appreciate our customers and thank you for your understanding.
Please be patient with our customer service as they continue to be overwhelmed with calls and chat session requests. We continue to hire additional staff to reduce the wait time.
J&P Cycles is not making excuses but doing all we can to fix the issues we've had and get your parts to you as quickly as possible. We've had additional issues recently which continue to hamper our ability to catch up.
J&P Cycles is doing everything it can and greatly appreciate our customers and thank you for your understanding.
We've seen this and other canned messages since March. If you cant deliver, don't take orders.. Its really that simple..
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#27
06-14-2016, 03:16 PM
yeah, I mean, I ordered a set of tires from them last month and it took almost 3 days for them to get here. I mean, c'mon.
in all seriousness, I think it may have more to do with inventory on hand as opposed to slow shipping. if they don't have it, then they have to wait to get it before they can ship it out to you. I was lucky, the website said the tires were in stock. but I've heard from others who have ordered 'in stock' items and still been hit with 'backordered'. maybe a quick call before ordering is in line?
in all seriousness, I think it may have more to do with inventory on hand as opposed to slow shipping. if they don't have it, then they have to wait to get it before they can ship it out to you. I was lucky, the website said the tires were in stock. but I've heard from others who have ordered 'in stock' items and still been hit with 'backordered'. maybe a quick call before ordering is in line?
J&P Cycles has lost my business.
#28
06-14-2016, 03:19 PM
Cruiser
I ordered the tire a week ago and still was not shipped and it was in stock. I placed an order back in March and it took 3 weeks to ship. This problem started around Christmas time last year. One would think they would have all the bugs worked out in their shipping system by now. I buy from Dennis Kirk now and they ship items the day that I place the order.
J&P Cycles has lost my business.
J&P Cycles has lost my business.
#29
06-14-2016, 03:20 PM
J&P Cycles is very aware of the comments being made about our customer service and shipping issues. They are a result of moving our distribution center and using a new fulfillment software system. We sincerely apologize to all our customers for the issues and all members of our senior leadership including GM Zach Parham have made numerous trips to our new distribution center. Zach has a video message regarding these issues you can see here.
Please be patient with our customer service as they continue to be overwhelmed with calls and chat session requests. We continue to hire additional staff to reduce the wait time.
J&P Cycles is not making excuses but doing all we can to fix the issues we've had and get your parts to you as quickly as possible. We've had additional issues recently which continue to hamper our ability to catch up.
J&P Cycles is doing everything it can and greatly appreciate our customers and thank you for your understanding.
Please be patient with our customer service as they continue to be overwhelmed with calls and chat session requests. We continue to hire additional staff to reduce the wait time.
J&P Cycles is not making excuses but doing all we can to fix the issues we've had and get your parts to you as quickly as possible. We've had additional issues recently which continue to hamper our ability to catch up.
J&P Cycles is doing everything it can and greatly appreciate our customers and thank you for your understanding.
#30
06-16-2016, 08:26 AM
Road Warrior