Originally Posted by skyflyer

I follow J&P on facebook, they posted this today.


Loyal Customers of J&P Cycles.
The best way to start this post is with an apology. We are very sorry for any issues you may have encountered regarding shipping delays of your orders from our company. It is not acceptable and we have no excuses. We dropped the ball and it is affecting each of you in a negative way.
While an apology is just words, I want to ensure you there are actions being taken to make things right.
First, we have teams working around the clock in our Louisville facility to receive product into inventory that were ordered for the busy season. This includes everyone on our teams with people coming from Iowa to Texas. In changing the location of our warehouse from Anamosa, Iowa to Louisville, Kentucky, we underestimated the impact of these changes and how they would affect our ability to serve you. You might ask why we even started to make such a change - really it was in response to how we could ship products faster from a location that would improve delivery times. Yes, we see the current irony - we are now slower and shipping is taking longer. However, once this initial roll-out is corrected, all of our customers will be pleased with the ability to receive items ordered much faster.
Second, we recognize the importance and value of your time. With this said, we are currently exploring meaningful options that we can provide to our customers who were impacted by these delays.
We are receiving items and shipping items every day. It is slower than planned, but improvements are already being seen. Right now, we are targeting to be back to normal ship times by April 8th.
While longer than we would like, we want to be realistic with you.
We are very sorry for this unfortunate slow down and negative experience with J&P Cycles. Our customers are paramount and we want you riding as quickly as possible. Thank you for your patience. We will continue to provide regular updates so that you stay fully informed.
If you would like to check the status of your order, the most up to date information is available on our website. If you wish to call, you may reach us at 1-800-318-4823. Please be patient as we are experiencing heavy call volume.
Humbly,
Zach Parham
General Manager J&P Cycles
Kevin Strawbridge
President

Originally Posted by Baddad1

This was posted on this same thread 6 days ago . Seems like a copy and paste response

Originally Posted by amkaos

That's complete nonsense. None of that makes up for mistreatment. None of that outlines proposals to compensate for the extra delays, and non communication...
Affected customers are still damaged .
Words come too easy and are cheap. They do nothing if you don't prove it

Originally Posted by Pine Tree

How about we take the high road and let them "prove it" (as you've suggested) before we pile on?

Originally Posted by amkaos

How bout they prove it in the post. They've had long enough.