General Harley Davidson Chat Forum to discuss general Harley Davidson issues, topics, and experiences.
Sponsored by:
Sponsored by:

received wrong bars, how would you handle this?

Thread Tools
 
Search this Thread
 
  #1  
Old 12-04-2014, 08:44 AM
Remi_357's Avatar
Remi_357
Remi_357 is offline
Intermediate
Thread Starter
Join Date: May 2014
Location: Kansas
Posts: 46
Likes: 0
Received 0 Likes on 0 Posts
Default received wrong bars, how would you handle this?

I know I'm probably jumping the gun here but just wanna see what others think. Here is what's going on.

11-14 asked seller to send me a invoice for a set of custom made to order handlebars, seller said sent
11-15 still no invoice
11-16 seller sent invoice totaling $37 additional fees for shipping and paypal fees that was suppose to be included.
11-16 another invoice sent, $10 more than discussed. I payed it.
11-24 asked for update, bars were almost done.
11-25 tracking received
11-28 wrong size bars, they were dropped shipped from another company on the other side of the coast. Not custom made like advertised, seller said he would send a return label and start the new bars immediately.
11-29 asked if I got the label, received nothing
11-30 asked if I got label, received nothing
12-1 asked about label and nothing. Asked about bars and was told they are almost ready
12-2 again he asked about label and still nothing. Bars are almost ready again
12-3 asked for a update on label and bars no response

How long until enough is enough? I can file a paypal claim but am I just being impatient? When do I throw in the towel?
 
  #2  
Old 12-04-2014, 10:16 AM
Next In Line's Avatar
Next In Line
Next In Line is offline
Outstanding HDF Member
Join Date: May 2013
Location: Home
Posts: 3,427
Received 162 Likes on 128 Posts
Default

File a Paypal dispute stating you want a refund minus shipping cost.

I would have not gone through the deal once seeing an additional fee were being added without my consent.
 
  #3  
Old 12-04-2014, 10:22 AM
pab3rd's Avatar
pab3rd
pab3rd is offline
Club Member
Veteran: Air Force
Join Date: Mar 2014
Location: Southeast Texas
Posts: 1,893
Received 220 Likes on 149 Posts
Default

Originally Posted by Next In Line
File a Paypal dispute stating you want a refund minus shipping cost.

I would have not gone through the deal once seeing an additional fee were being added without my consent.

Agree start the paypal claim.
 
  #4  
Old 12-04-2014, 10:41 AM
Inop's Avatar
Inop
Inop is offline
Stellar HDF Member
Veteran: Army
Join Date: May 2013
Location: Out west
Posts: 2,354
Received 683 Likes on 293 Posts
Default

Enough already, get your money back.
 
  #5  
Old 12-04-2014, 10:59 AM
RANGER73's Avatar
RANGER73
RANGER73 is offline
Seasoned HDF Member
Veteran: Army
Join Date: Sep 2010
Location: Beyond Fucital
Posts: 14,961
Received 6,321 Likes on 3,177 Posts
Default

He's running down the clock.
 
  #6  
Old 12-04-2014, 12:21 PM
1004ron's Avatar
1004ron
1004ron is offline
Road Warrior
Join Date: Jun 2013
Location: Louisville, KY
Posts: 1,781
Received 46 Likes on 41 Posts
Default

Also agree, PayPal dispute, but that depends on how the payment was processed - if he sent an invoice and you paid accordingly then good for you, but if you made payment as a "gift", then no means of disputing.
 
  #7  
Old 12-04-2014, 12:48 PM
Remi_357's Avatar
Remi_357
Remi_357 is offline
Intermediate
Thread Starter
Join Date: May 2014
Location: Kansas
Posts: 46
Likes: 0
Received 0 Likes on 0 Posts
Default

Payment was not sent as a gift. Just trying to figure out if I'm jumping the jump or not
 
  #8  
Old 12-04-2014, 01:46 PM
Farmerdawg's Avatar
Farmerdawg
Farmerdawg is offline
Intermediate
Join Date: Jun 2012
Location: West Lafayette Indiana
Posts: 43
Likes: 0
Received 0 Likes on 0 Posts
Default

Give him a deadline then tell him if you don't get them by then you coming after your money. Crazy time of year and the guy may be legitimately swamped.
 
  #9  
Old 12-04-2014, 01:52 PM
andyshd's Avatar
andyshd
andyshd is offline
Cruiser
Join Date: Apr 2014
Location: Maryland
Posts: 125
Likes: 0
Received 0 Likes on 0 Posts
Default

I could be way off here, but how about an old fashioned phone call? Just be honest, explain your concerns and see if he understands and would agree to a refund or if he has something to say that may explain what's going on.
After that, you can decide what to do, but maybe you are actually taking to him.
Anyway- just a thought.
 
  #10  
Old 12-04-2014, 02:23 PM
1004ron's Avatar
1004ron
1004ron is offline
Road Warrior
Join Date: Jun 2013
Location: Louisville, KY
Posts: 1,781
Received 46 Likes on 41 Posts
Default

Originally Posted by andyshd
I could be way off here, but how about an old fashioned phone call? Just be honest, explain your concerns and see if he understands and would agree to a refund or if he has something to say that may explain what's going on.
After that, you can decide what to do, but maybe you are actually taking to him.
Anyway- just a thought.
I agree with this approach, but would send a follow-up email confirming what was discussed and agreed, just to have this in the back pocket as written record should it result in a PayPal claim.


"Jumping the Gun"
If he doesn't respond favourably to the phone call and meet the deadlines agreed for the shipping with tracking detail, then you would have offered him more than enough leeway, and its time to lodge a claim with PayPal.

Of course you must decide if you'll accept an off the shelf item, or what was agreed, a custom item.
 


Quick Reply: received wrong bars, how would you handle this?



All times are GMT -5. The time now is 06:19 PM.