Seems to me that is your problem. How are they to know which customers are being honest about scratches after installation? If you had noticed the scratch before installing, I bet they would have taken care of it. I can't imagine very many places that would take parts back for scratches after it's been installed.

 

Count me as one. Couldn't get the clamp to tighten the muffler down. Apparently they'll ship you a smaller clamp to take care of this. Called, no response. Emailed, no response. I ended up fixing it myself.

 

I did call on dirtpans pipe and I spoke withD&D to see what I could do. Once a pipe is installed and run how can the company be sure that it did not happen on install etc. And with the amount of pipes we buy from them and our customers that buy from us get taken care of provided that they inspect it within a reasonable amount of time.I bought a new tank from harley and left the protective coating on the tank installed the pump, and once I took it off there was a dent in the tank and the paint was mint. So the dent was in the tank before it was painted. I was out the money as I installed the tank without first checking it over . That is my fault had I read the info with the tank ( or pipe) it states that you need to check the parts over first before you install it.

And if you think we as a dealer we dont get screwed HA HA that is funny.

I am not trying to give you a hard time call D&D to see if I called to see if I could get you a heat sheild sent out. I did call them and they explained to me what the situation was. Sorry they are not going to replace your sheild.

 

here is a few free ones for all.

1-order from shooter64 a set of Fatcat with quiet baffles.price was the best anywhere period.great customer service and very curtious.

2-bart himself told me "any problems or issues with your pipes and i will take care of you personally."
nowthat'scustomer services period
will not hesitate to order from him again.

 

I agree and i will be ordereing one for myself from Bart very soon.

 

Welcome to D&D customer service.

Quote:

ORIGINAL: WS6 Formula

 

Could not disagree more. Took delivery of a 2-1 fat cat about 4 weeks ago.Had a smallchrome imperfection on the mounting flange of the muffler. Called Mark at customer service about it. He had a FedEx pickup at my house the next day.It took a coupleweeks but, I got my new one. And yes I did mount the muffler,all be it for only 5 minutes. It was during the mounting process I noticed theimperfection - obvious manufacturing defect. Good guys at D&D.

Marty

 

update.
i snapped my muffler bracket the girl on the phone at D&D (only one not in daytona) had a new one on my doorstep in 2 days. kickass service in my opinion.