So I recently decided to purchase 4" slash up jackpots for my new 2014 street glide. I was happy to find out fuel moto had one set of the black slash up left since apparently they stopped making them in flat black. I put them on my bike only to find out the only mount was welded onto the bike incorrectly. So it looks cocked when bolted up. I really like these pipes but they can't offer a direct replacement because they don't make them anymore. What kind of flat black pipes are comparable? I really would rather get these fixed by rewelding them and recoating but they aren't willing to refund the money so I can get it done. Just a bummer cause they are basically telling me if I want to get any kind of help from them on this issue I have to give them back the pipes and get something else.

 

As noted when you contacted us if there are any defects whatsoever we will offer a full refund including return shipping no questions asked. Because the black mufflers are a discontinued product (which was noted at the time of the order) unfortunately that is our only option as we do not have a replacement. It is not our policy to pay you to have them repaired.

We do have several other options muffler wise and would be more than happy to assist you in choosing an alternative, we can even work out a discounted price

 

I really dont see how you could complain about this. They are making it right with a 100% full refund and a discounted price on an alternative. Customer service really doesnt get any better than that.