Beware Metzler Horrible Warranty & Service
#21
04-18-2012, 11:54 AM
Road Captain
I dont know about others would say, but normally, end users dont deal directly with the manufacturer. It is better to deal with where you purchased from, or with an Indie shop that deals with that brand. I had the "front tire bubble" issue also. Replaced the tire, and the indie volunteered to press the case with the tire rep. Rep sent tire to lab where it was determined that they would replace the tire....so now I have credit for a new one when I need it. Metzeler tires do require higher than normal air pressure (there is a chart on their website based on the load carried), and if you ride them under inflated...they will not last long.
Also...Metzeler's are a "softer" tire compared to some other brand compounds, which is why they work so well (grip and smooth feel). This may make them a bit more suceptible to damage from debris...but I have wore out 3 sets on my current dyna with no issues. It is unfortunate that you are having a bad experience, but that can happen with any manufacturer or dealer.
Also...Metzeler's are a "softer" tire compared to some other brand compounds, which is why they work so well (grip and smooth feel). This may make them a bit more suceptible to damage from debris...but I have wore out 3 sets on my current dyna with no issues. It is unfortunate that you are having a bad experience, but that can happen with any manufacturer or dealer.
#22
04-18-2012, 12:20 PM
"NO" or "YES" would suffice to the warranty. What would it really cost them to knock off a few $$$$ of a new tire amd still have me pay? I'm just saying there are better ways to handle things, especially for a big tire brand as Metzler.
Its the beating around the bush **** that pisses me off and it happened to someone I knew too so this has to run in the company or unless motorcycle superstore gave me BS answers.
regardless i did suck it up and bought a new tire as not to waste any more time.
#23
04-18-2012, 01:14 PM
[QUOTE=HD Bobber;9683420]
Here is the break down why that SUCK ***!
Had you purchased from a dealer or tire shop they could have dealt w/ this on the spot--part of the service. But, to save money, you ordered on-line. Now that you need service, you bash a top-notch tire company because:
a) You might have to pay additional shipping.
b) That will necessarily take time.
c) The tire manufacturer can't provide instant roadside service, so you can't ride.
d) YOU ran over something which damaged the tire.
Who's fault is it? Crybaby!
Here is the break down why that SUCK ***!
- I would pay for shipping to them(doubt they would cover that)
- + 3 day shipping or more
- + waiting for reply (maybe another week)
- no guarantee that after all that it will be covered
- mean while my bike will be on stand w/o a wheel
- finally either i pay for another tire or they warranty
a) You might have to pay additional shipping.
b) That will necessarily take time.
c) The tire manufacturer can't provide instant roadside service, so you can't ride.
d) YOU ran over something which damaged the tire.
Who's fault is it? Crybaby!
Lol! You are funny guy
#25
04-18-2012, 02:58 PM
[QUOTE=lo-rider;9683942]
Had you purchased from a dealer or tire shop they could have dealt w/ this on the spot--part of the service. But, to save money, you ordered on-line. Now that you need service, you bash a top-notch tire company because:
a) You might have to pay additional shipping.
b) That will necessarily take time.
c) The tire manufacturer can't provide instant roadside service, so you can't ride.
d) YOU ran over something which damaged the tire.
Who's fault is it? Crybaby!
Ding ding ding!!!!!!!
Had you purchased from a dealer or tire shop they could have dealt w/ this on the spot--part of the service. But, to save money, you ordered on-line. Now that you need service, you bash a top-notch tire company because:
a) You might have to pay additional shipping.
b) That will necessarily take time.
c) The tire manufacturer can't provide instant roadside service, so you can't ride.
d) YOU ran over something which damaged the tire.
Who's fault is it? Crybaby!
#26
04-18-2012, 03:45 PM
#27
04-18-2012, 06:44 PM
Road Warrior
[quote=lo-rider;9683942]
Had you purchased from a dealer or tire shop they could have dealt w/ this on the spot--part of the service. But, to save money, you ordered on-line. Now that you need service, you bash a top-notch tire company because:
a) You might have to pay additional shipping.
b) That will necessarily take time.
c) The tire manufacturer can't provide instant roadside service, so you can't ride.
d) YOU ran over something which damaged the tire.
Who's fault is it? Crybaby!
I strongly agree...I'm tired of seeing these company bashing threads. "Le Pera sucks because I don't like how my seat feels and after 1,000 miles they won't take it back." "Don't buy Metzler because I hit a stationary object in the road!"
C'mon, you can't blame the manufacturers for this. I get the frustration of jumping through the hoops, but if this was your company how would you get the issue resolved? Someone runs something over 300 miles later and it has nothing to do with the quality or production of your tire. How do you please the customer? Offer to inspect it to see if anything is wrong, which clearly there isn't because you hit something...
It probably would have just been easier to chalk it up as a loss and bought a new front tire from the beginning. Save your time, shipping money, stress and frustration. Take it as a blessing it wasn't a serious accident and move on.
Had you purchased from a dealer or tire shop they could have dealt w/ this on the spot--part of the service. But, to save money, you ordered on-line. Now that you need service, you bash a top-notch tire company because:
a) You might have to pay additional shipping.
b) That will necessarily take time.
c) The tire manufacturer can't provide instant roadside service, so you can't ride.
d) YOU ran over something which damaged the tire.
Who's fault is it? Crybaby!
I strongly agree...I'm tired of seeing these company bashing threads. "Le Pera sucks because I don't like how my seat feels and after 1,000 miles they won't take it back." "Don't buy Metzler because I hit a stationary object in the road!"
C'mon, you can't blame the manufacturers for this. I get the frustration of jumping through the hoops, but if this was your company how would you get the issue resolved? Someone runs something over 300 miles later and it has nothing to do with the quality or production of your tire. How do you please the customer? Offer to inspect it to see if anything is wrong, which clearly there isn't because you hit something...
It probably would have just been easier to chalk it up as a loss and bought a new front tire from the beginning. Save your time, shipping money, stress and frustration. Take it as a blessing it wasn't a serious accident and move on.
#28
04-18-2012, 08:24 PM
#29
04-18-2012, 09:27 PM
[QUOTE=emerican19;9685386]
I strongly agree...I'm tired of seeing these company bashing threads. "Le Pera sucks because I don't like how my seat feels and after 1,000 miles they won't take it back." "Don't buy Metzler because I hit a stationary object in the road!"
C'mon, you can't blame the manufacturers for this. I get the frustration of jumping through the hoops, but if this was your company how would you get the issue resolved? Someone runs something over 300 miles later and it has nothing to do with the quality or production of your tire. How do you please the customer? Offer to inspect it to see if anything is wrong, which clearly there isn't because you hit something...
It probably would have just been easier to chalk it up as a loss and bought a new front tire from the beginning. Save your time, shipping money, stress and frustration. Take it as a blessing it wasn't a serious accident and move on.
I have the perfect fix for you...... DON'T READ OR POST ON THREADS YOU HATE!
If you actually read my thread I'm blaming their customer service not quality. I bought their stuff cause I heard good things but who knows how many decided not to post their problems. FYI my new front tire that I PAID for again will arrive Monday!
AVON OR PIRELLI will be m next
I strongly agree...I'm tired of seeing these company bashing threads. "Le Pera sucks because I don't like how my seat feels and after 1,000 miles they won't take it back." "Don't buy Metzler because I hit a stationary object in the road!"
C'mon, you can't blame the manufacturers for this. I get the frustration of jumping through the hoops, but if this was your company how would you get the issue resolved? Someone runs something over 300 miles later and it has nothing to do with the quality or production of your tire. How do you please the customer? Offer to inspect it to see if anything is wrong, which clearly there isn't because you hit something...
It probably would have just been easier to chalk it up as a loss and bought a new front tire from the beginning. Save your time, shipping money, stress and frustration. Take it as a blessing it wasn't a serious accident and move on.
If you actually read my thread I'm blaming their customer service not quality. I bought their stuff cause I heard good things but who knows how many decided not to post their problems. FYI my new front tire that I PAID for again will arrive Monday!
AVON OR PIRELLI will be m next