New HD owner gettin the run around....GRRR
#21
05-01-2010 | 10:03 AM
Road Captain
Joined: Dec 2008
Posts: 601
Likes: 0
From: Texas Nomad
when I lived in Texas riding up I35 just north of Austin and Bam! Down pour, I was soaked. Stopped under an overpass and had to ring out my shirt, laughing face was all red from stinging rain.
I havent had anything like that since then!
To OP once the dealer thinks they have you all service support is gone!
Last edited by Bone11B; 05-01-2010 at 10:05 AM. Reason: add
#22
05-01-2010 | 10:17 AM
Seasoned HDF Member
Joined: Oct 2007
Posts: 55,909
Likes: 76,781
From: Western South Dakota
So i went to a dealership looking for the bike i wanted (2010 fxd silver) about 3-4 weeks ago and they found one and had to get it shipped from another dealer. Ok like most guys i wanted to change a few things like pipes, a/c, tuner, and forward controls. Now after four weeks of waiting they bike is in and i get to pick it up in the morning but the dealer has just now got around to ordering my parts. It's bad enough i had to fight to get the pipes i wanted. Just because drag specialties doesn't carry something doesn't mean they can't get it. So now i get to pick up my bike in the morning and still get to wait another week to get the pipes in. Oh to top it off its supposed to rain for the next 4 days. Maybe i wasn't meant to have a harley lol.
Sorry to tell you but most dealers will not order you any extras until you pay for them in advance, otherwise if you change your mind and don't want the parts, then they're stuck with the product that you wanted but then did not want. Your dealer should have told you this though in advance too. Someone obviously dropped the ball..
#23
05-04-2010 | 04:36 AM
I know what ya mean man. When I was supposed to get my bike the dealership they didn't have it, for like three weeks straight they told me that. So I called corporate and raised hell. They said the bike had been delivered a month earlier and gave me the delivery confirmation, so I called the dealer again, skipped talking to the manager who I'd been dealing with and talked to a mech who found my bike for me. It had been sitting in the maintenance bay all three weeks the manager said he didn't have it. Then it took em another two weeks for them to put th bag and sissy bar on I ordered. Morale of the story, I'm neve buying anything more than a t-shirt from the stealer again.
#24
05-18-2010 | 09:21 PM
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Novice
Joined: Apr 2010
Posts: 21
Likes: 0
From: Atkins, AR
And now more to the story. i went by the dealership last week to see if my pipes were in yet. Well they weren't so the dealer called bassani and guess what they forgot to ship the pipes. Well long story short i dropped the bike off at the dealership today to get everything put on the bike and i get to pick it up tomorrow afternoon so YAY!!!!
#26
05-19-2010 | 07:30 AM
Cruiser
Joined: May 2010
Posts: 109
Likes: 0
From: Meriden, CT
Bad news....another story in a long line of stories of dealerships TAKING MONEY and offering BAD SERVICE/SUPPORT.
Good news...the bike will be in your possession soon enough again and you can take comfort in knowing that from now on you can go someplace else (another dealership or indie shop) or do the work yourself (my choice for the most part).
BETTER NEWS...you got one kick-$%^ bike you'll enjoy all summer long!!!!
Good news...the bike will be in your possession soon enough again and you can take comfort in knowing that from now on you can go someplace else (another dealership or indie shop) or do the work yourself (my choice for the most part).
BETTER NEWS...you got one kick-$%^ bike you'll enjoy all summer long!!!!
#27
05-19-2010 | 10:23 PM
Road Warrior
Joined: Nov 2008
Posts: 1,260
Likes: 5
From: Batesville Ga
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