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UPS brokerage rip-off!

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  #11  
Old 09-23-2009 | 12:10 AM
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Dude - NEVER and I mean NEVER let anyone send you something via UPS into Canada - they charge you ridiculous "brokerage" fees to clear your stuff and most of the time get it wrong so you end up paying more duties and taxes than necessary - complete ripoff.

I always ask that they ship it via USPS (post office)...Canada Post delivers it right to your door, no brokerage fees at all. If there is duty owing all you have to pay is a $5 service charge and the duties and taxes.....super convenient and way cheaper.

If you absoutely must use UPS (like if the vendor insists) then ask that they specify that it is not to be delivered but "held" for pickup......its a bit of a hassle but you can go down to Customs and clear it yourself then pick it up at the UPS depot.....no brokerage fees this way. They dont want you to know that you can do it this way but you can (I've done it a few times - my C&C seat most recently)

oh and declaring it as a gift is a bit "dicey"....if it clearly isn't a gift (new in package or whatever) they can seize it or charge penalties for misdeclaring it....not really worth it considering that motorcycle parts are duty free (you just pay GST and PST) anyway

If you want you can PM me and I'll walk you through the process
 

Last edited by CRF; 09-23-2009 at 12:20 AM.
  #12  
Old 09-23-2009 | 06:07 AM
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Originally Posted by CRF
Dude -
If you want you can PM me and I'll walk you through the process
Thanks man I don't know what I'll do but next time I will consider clearing it myself. How do I make sure my package comes to the customs office near me?
 
  #13  
Old 09-23-2009 | 12:04 PM
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Originally Posted by maddghost
Thanks man I don't know what I'll do but next time I will consider clearing it myself. How do I make sure my package comes to the customs office near me?
It doesn't go to the Customs office it goes to the nearest UPS depot/warehouse. It's usually near the airport somewhere. That is where the hassle comes in...you have to go to the UPS warehouse and get the paperwork from them (airwaybill etc) - then you take that to the Customs office and clear the stuff (pay any taxes owing etc)...then you take the paperwork that Customs gives you back to UPS and they give you your stuff.....depending on how far apart the two offices are and how busy Customs is it can be HUGE PITA and almost worth the $50 UPS charges (not really)

Now you should know that UPS doesn't have to do any of this stuff to clear it....its all electronic and transmitted to Customs directly from the US point of departure prior to the goods ever getting here....they actually do absolutely nothing on this end to justify the fees they charge you.

Like I said; try to get it send USPS if you can but if it has to come UPS (Fedex is no better really...) then this is the procedure you have to follow if you dont want to pay all the fees.
 
  #14  
Old 09-23-2009 | 12:34 PM
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that is just to bad, my wife's family live in Ontario and she only ships usps
 
  #15  
Old 09-23-2009 | 09:10 PM
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LIKE CRF states get it held.

Put the address as the UPS address and they automatically hold it since its addressed to them with your name. Don't put UPS as the name put your name of course. Putting HOLD FOR PICKUP is good as well but not needed if the addy is their addy. The UPS depot is literally 2 mins over the Lewiston bridge at Packard Rd, 2nd exit after bridge. They will hold it for 5 days I believe. If you put your phone number on it they will call you when it shows up. They do have weird hours though so make sure to check the hours they are open.

When you cross back into Canada just declare it and pay the applicable taxes. or NOT!!

UPS Depot
Customer Pickup Center
6601 Packard Road
Niagara Falls, NY
14304
Call for Pickup: Your name and Phone #

Info:
1-800-782-7892
Mon-Fri 1:00pm-6:00pm
Sat,Sun closed
(716) 298-4461
 
  #16  
Old 09-23-2009 | 09:13 PM
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that's why I don't ebay to Canada.
 
  #17  
Old 09-23-2009 | 09:19 PM
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Originally Posted by schumacher
that's why I don't ebay to Canada.
Why...you want us to pay these extra fees that you don't make a dime on????????????.. USPS will handle a lot of stuff!!!

PS...That's why me and thousands of others don't buy from you
 
  #18  
Old 09-23-2009 | 09:21 PM
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Originally Posted by '09fxdb
Why...you want us to pay these extra fees that you don't make a dime on????????????.. USPS will handle a lot of stuff!!!
I think it's unfair for the canadian customer to have to pay the extra money. I'm a UPS customer service rep.
and I don't use the mail for ebay. you get people who get stuff and deny they got it.
 
  #19  
Old 09-23-2009 | 09:32 PM
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Originally Posted by schumacher
I think it's unfair for the canadian customer to have to pay the extra money. I'm a UPS customer service rep.
and I don't use the mail for ebay. you get people who get stuff and deny they got it.
There are the options of insurance..tracking..escrow.. and checking feedback to weed out the bad apples..and I am not one of those people who deny getting stuff. If I were a business, out to make money...I think I would do at least a little research as to why I am eliminating thousands of customers.
 
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