Progressive Customer Service Disaster
#1
06-22-2018, 01:25 PM
Progressive Customer Service Disaster
So I'm in a bit of a predicament with my rear shocks. Just to sum up whats going on, I bought a set of 13" 444's for my 2013 fxdb the winter of 2016. Just after a few months of riding in 2017 both shocks were blown. I bought these at my local Harley dealer in Newfoundland, Canada (paid $992 for them we get raped on parts in Canada). Fast forward to January 2018, I got the dealership to send the shocks to progressive to get rebuilt and it would be covered by warranty I would just pay shipping and I was happy with that. I actually moved to the Northwest Territories and I'm planning a trip to ride down through the states from Newfoundland and back up into Alberta as I'm moving there and want to have my bike there asap (over 7000km trip). It's now June 22nd and the shocks still aren't done and the dealership has been trying to get progressive on this for weeks without any satisfaction, no one answering email/phone calls. I'm planning on leaving on my trip by July 11th. I have zero faith that I'll have my shocks in time and will have to buy a new set, definitely will not be buying progressive again. Just wondering if anyone has had any experience like this before? Also I should add that I did email progressive as soon as I seen they were blown in 2017 and they never responded. I just don't understand how a company can let things happen like this.
#2
06-22-2018, 01:34 PM
#3
06-22-2018, 02:47 PM
Join Date: Jan 2007
Location: along the shore of Mishigami
Posts: 15,723
Received 4,811 Likes
on
2,545 Posts
#4
06-22-2018, 03:05 PM
Tourer
#5
06-22-2018, 08:36 PM
Buy a new set from another company, and throw the progressives on a sell site when you eventually get them back. Never do business with them again, and tell everyone you ever meet in the bike world how shitty their after sales service is.
Companies who don’t want to support customers after sales in a reasonable amount of time need to be called out. Sadly, after sales service seems to be a dying art, but does allow those who do to really stand out.
Companies who don’t want to support customers after sales in a reasonable amount of time need to be called out. Sadly, after sales service seems to be a dying art, but does allow those who do to really stand out.
The following users liked this post:
tar_snake (06-23-2018)
#7
06-22-2018, 10:52 PM
Trending Topics
#8
06-23-2018, 05:12 AM
Cruiser
That really sucks the situation you're in. Did the dealership when they took the shocks quote you a time on how long it would take for turn around? If they did then perhaps they could pick up and pay for the shipping and handling to try and make up for the situation. If not maybe they have a set of stock shocks lying around that you could borrow just for your trip saving you from having to spend all that money on new shocks.
#9
06-23-2018, 06:32 AM
Seasoned HDF Member
Join Date: Dec 2009
Location: Niagara, Ontario, Canada
Posts: 17,689
Received 6,055 Likes
on
4,358 Posts
#10
06-23-2018, 03:39 PM
Living in Yellowknife right now, my bike is in Newfoundland still and I'm planning on moving the Alberta in the next year or 2. Having it in Alberta will allow me to use it more often while I'm living up here.
Gonna call the dealership tomorrow and see what they're saying, it's been a week since I spoke with them so hopefully they'll have an update.
Gonna call the dealership tomorrow and see what they're saying, it's been a week since I spoke with them so hopefully they'll have an update.