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Progressive Customer Service Disaster

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  #21  
Old 09-07-2018 | 02:56 PM
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Zedbra
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From: Squamish, BC
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Unreal - but I have similar stories of coils getting sent back to the States for warranty and the issues of communication and timelines. I now only but shocks/coils that can be serviced in Canada, and locally is preferred. I've read lots of good things about Prgressive's ride quality, but I don't want to come across a situation like yours; therefore, I am considering Fox coils as I know the guy locally that can rebuild them in an afternoon (certified Fox shock mechanic). Hope you finally get yours back!
 
  #22  
Old 09-07-2018 | 02:57 PM
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Blue Bob
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I just posted the progressive story from upper level management a little over a week ago

They are moving and the new facility is not ready....not even shelving?????

Read here https://www.hdforums.com/forum/dyna-...uspension.html

All I need is black standard springs for 11" 430's
 
  #23  
Old 09-07-2018 | 03:34 PM
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Newellhole
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Originally Posted by Blue Bob
I just posted the progressive story from upper level management a little over a week ago

They are moving and the new facility is not ready....not even shelving?????

Read here https://www.hdforums.com/forum/dyna-...uspension.html

All I need is black standard springs for 11" 430's
Crazy, so I guess at least that part is true
 
  #24  
Old 09-07-2018 | 03:36 PM
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Newellhole
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Originally Posted by Zedbra
Unreal - but I have similar stories of coils getting sent back to the States for warranty and the issues of communication and timelines. I now only but shocks/coils that can be serviced in Canada, and locally is preferred. I've read lots of good things about Prgressive's ride quality, but I don't want to come across a situation like yours; therefore, I am considering Fox coils as I know the guy locally that can rebuild them in an afternoon (certified Fox shock mechanic). Hope you finally get yours back!
That's a good idea for sure lol, I have legends revo-a's now and they are miles better than the progressive 444's I had like night and day difference.
 
  #25  
Old 09-07-2018 | 04:03 PM
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Originally Posted by bigjames4xl
I had an issue with the chrome pitting on a set I have and they never answered my email. Never pursued it beyond that but they will get bad reviews from me. If they don't want to reply to emails then why publish it
Call them 1-877-690-7411 ex 428 be nice and the lower level sales guys guys will tell you the Rear scoop
 
  #26  
Old 09-11-2018 | 12:22 PM
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I called again last Friday and they actually are picking inventory from trucks to ship
 
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