Progressive Customer Service Disaster
#21
Unreal - but I have similar stories of coils getting sent back to the States for warranty and the issues of communication and timelines. I now only but shocks/coils that can be serviced in Canada, and locally is preferred. I've read lots of good things about Prgressive's ride quality, but I don't want to come across a situation like yours; therefore, I am considering Fox coils as I know the guy locally that can rebuild them in an afternoon (certified Fox shock mechanic). Hope you finally get yours back!
#22
I just posted the progressive story from upper level management a little over a week ago
They are moving and the new facility is not ready....not even shelving?????
Read here https://www.hdforums.com/forum/dyna-...uspension.html
All I need is black standard springs for 11" 430's
They are moving and the new facility is not ready....not even shelving?????
Read here https://www.hdforums.com/forum/dyna-...uspension.html
All I need is black standard springs for 11" 430's
#23
I just posted the progressive story from upper level management a little over a week ago
They are moving and the new facility is not ready....not even shelving?????
Read here https://www.hdforums.com/forum/dyna-...uspension.html
All I need is black standard springs for 11" 430's
They are moving and the new facility is not ready....not even shelving?????
Read here https://www.hdforums.com/forum/dyna-...uspension.html
All I need is black standard springs for 11" 430's
#24
Unreal - but I have similar stories of coils getting sent back to the States for warranty and the issues of communication and timelines. I now only but shocks/coils that can be serviced in Canada, and locally is preferred. I've read lots of good things about Prgressive's ride quality, but I don't want to come across a situation like yours; therefore, I am considering Fox coils as I know the guy locally that can rebuild them in an afternoon (certified Fox shock mechanic). Hope you finally get yours back!
#25
Call them 1-877-690-7411 ex 428 be nice and the lower level sales guys guys will tell you the Rear scoop
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