Good luck. But if it were me, it would be time to find another dealer I think...

 

I know what you mean, but around here no dealers seem to be informed on anything other than the touring bikes. They don't know much about the rest of the model lines and don't care.

The parts guy said the computer didn't even show the FXDL-S.

Once I get my break in and first service done I will be good to go.

 

I'm amazed you're still going back to that dealer after all the hell you've dealt with. I'd spend my money elsewhere by now.

 

If you're mechanically inclined, grab a service manual and do the 1k yourself. It details what is needed, basically a fluid change and checking chain/belt/various fasteners/cables. Took me a few hours and saved myself a couple hundred bucks...document everything, save all receipts for oil, o-rings, gaskets, etc.

Oh and the air cleaner sock, I went back to the dealer two weeks after getting the bike wanting to buy one, and they gave me one, no questions asked...sounds like that dealer isn't concerned with relationship management.

 

I agree and will do the majority of work myself, but I like to have a dealer do the first one. I actually negotiated it in as part of the purchase. I feel like my local shop has a good service department, the sales and parts groups just don't get excited about dynas.

 

I got all that with mine. The sock was on the first time I saw the bike on the floor. I got the wrench and the owner's manual that covered the S all packaged in a couple of plastic bags like a kit that came with the bike.

 

Yeah we welded it after the first brake. My buddy is a certified aircraft welder and tig welded it. It held for awhile but it broke again and after that brake I got a nasty exhaust leak. thank god my warranty was still good because I tried to get a good seal on it but never could so I took to the dealership. They had to change the header pipe because it warped. Then I bought a new bracket and it held for 10k miles or so and broke again. I said enough with this exhaust and bought a low rider S. I was going to get new exhaust for my wide glide but this bike called to me.

 

He should change jobs. I have been behind the counter looking at the parts pages on the screen for these bikes. Christ, they are even online!

Man, I think you win the Worst Dealer of the Year Award. What is the name of this place?

And yes, just to chime in, I got my wrench and air sock with my manual at time of signing.

 

Sounds more like they don't get excited about customer service, actually... There's really no excuse for that. I would definitely call HD.

Here's an example of real customer service.

I had my dealer install a set of racetech springs and emulators in my fork. While doing so, they noticed the threads of one of the axle cap bolts was in bad shape. Whether they damaged it or it came that way from assembly doesn't matter. The fork slider was on national back order, no eta. I spoke to the GM of the dealer who said he'd look into it and get right bcc to me. Within the hour had an entire fork on the way, overnight. They took that slider and installed it on my bike and I was on the road by the end of the next day.

Now, again, how it was damaged, I don't know. But they went the extra mile to make it right. Instead of doing what it sounds like your dealer would do which is make me wait weeks for the part to become available...

If you don't get the parts you are entitled to with the purchase of a new bike, wouldn't set foot in your dealer again. But then, I have two other dealers within a 30-45 min ride from me.

 

Mate where did you find those blinkers (or turn signals as i think you call them in the States)?

What did you do for the combined brake/ blinker rear?

They look the business!!