I just updated my infotainment system with the upgrade that came out 1/15/14. I followed the instructions to the t, and the update went through as successful but now ihave no sound. I have upgraded 6.5' speakers in the batwing and an amplifier. i have contacted my local Harley Dealer and well as Harley Tech Support and noone has heard of such a thing. Im lost as to what to do. I tried reinstalling the update but seems how its already showing as updated, it will not recognize the thumb drive to allow me to do it. I have disconnected the battery to see if maybe it would reset something, but everything I have tried isnt working

 

Did you check "mute"?

 

i would try loading the old file and see if it works

 

Who installed the upgraded speakers and amp?
Tell us a little more about your bike and info system. Do you have a CB, headset, push to talk switch and intercom?

What happens when you play the sound through the headset?

Also, make sure the vol is up and mute is not on

 

Just downloaded the software updates on my flash drive went and plugged it in the bike and screen says no music detected? WTF! I know its on the flashdrive opened the zip file downloaded to desktop over to thumb drive? Went over it again.What am I missing?

 

Delete the update file from your flash drive after you've installed it then replug your drive into the bike

 

I re-installed 1.17.4 and the file should come up automatically with option to install. No problems for me. Might want to try deleting update from thumb drive and re- downlapoading the file.

 

I've done this a couple times? And I thought I knew my way around computers.NOT. I'll figure it out.I'm persistant

 

Out of curiosity, have you tried to reset the unit to manufacturer's defaults? There's a massive thread around here somewhere with the details on how to go about that.

 

Hoping not to have to go there.Yet!