Stage 1 and warranty issues..denied?
#11
Well I am about to find out here real shortly. The dealer is almost here with a trailer to take it back and check the motor. They installed the Hi-Output mufflers, but I installed the Dresser Duals and added an FP3. I flashed back to the stock settings and took the FP3 off the bike. From everything I've been reading on here and how I explained it to the tech, I more than likely have a lifter issue. I have 2026 miles on the bike and hopefully this will be fixed quickly. First time dealing with a new vehicle and warranty issues.
#13
Funny part is...
It is NOT up to the dealer what is warrantable and what is not.
Typically, they can raise eyebrows with parts labeled "not for highway use"...
But if those parts aren't responsible for the failure, it cannot come into question.
If you buy high compression pistons, build, polish, shave and port the heads, put some hot-*** cams in, then scissor the stock crank... yeah, that crank isn't going to be covered.
But if the stereo poops. It should still be covered.
The way I see it, anything I put on, I hold the warranty on. When I had an issue with my headpipe, I never considered taking it to the dealer, nor have I considered doing it for the part that pipe rubbed.
I am an adult, making adult decisions, and willingly accept the consequences of those decisions.
#14
Well I am about to find out here real shortly. The dealer is almost here with a trailer to take it back and check the motor. They installed the Hi-Output mufflers, but I installed the Dresser Duals and added an FP3. I flashed back to the stock settings and took the FP3 off the bike. From everything I've been reading on here and how I explained it to the tech, I more than likely have a lifter issue. I have 2026 miles on the bike and hopefully this will be fixed quickly. First time dealing with a new vehicle and warranty issues.
#15
There are those that believe it can be traced and I'm one of those. I used to play with Corvettes and tuning was big in that playing field. GM knew immediately if a stock tune had been changed and then reverted back to stock and warranty claims were in fact denied. Tuning caused dropped valves which in turn grenaded the motor. These were $20,000 engines then too; 427 LS7's. As one guy said on this thread, you burn a piston from a lean condition, HD probably will deny a claim if you've tuned beyond a stage 1 configuration. These stage 1 tunes are safe and the aftermarket tuners are most likely safer than the dealer flash anyway because of the enrichment that they provide in contradiction to EPA mandates to run so lean.
#16
#17
If your local dealer does the work you shouldn't have much of a problem especially if you purchase everything from them. Ask their recommendations on all of it. Then make certain that both of you are on the same page on what's covered and what's not if something goes wrong. They are in the parts and labor selling business for a reason. Somebody has to pay for those big bright lights and buildings.
#18
#19
voiding warranty
Sometimes I think we miss the point.
Dealers want you to do your upgrades through them and discourage you doing it anywhere else- thats just good business as they make more money and know that it is done "right" (to Harley standards.)
Shops virtually no incentive to deny a warranty as they get paid to perform warranty work and in general, they want to keep customers happy.
Occasionally it makes sense to deny a warranty but in general it doesn't right?
Dealers want you to do your upgrades through them and discourage you doing it anywhere else- thats just good business as they make more money and know that it is done "right" (to Harley standards.)
Shops virtually no incentive to deny a warranty as they get paid to perform warranty work and in general, they want to keep customers happy.
Occasionally it makes sense to deny a warranty but in general it doesn't right?
#20
They (dealer) want $$. They don't really care if it is yours or the MOCO. If the work YOU did can become a liability to the dealer, then they can deny it. But I don't see that happening too often unless you are self performing major engine work or doing some pretty out there modifications. Most "off the shelf" mods would not make a bike "dangerous" and a liability to the dealer if they performed work on your bike after the mod has been done.
Simple business really. Now what I said above doesn't take into account ahole dealers or service managers. They may just be power hungry or ****** and turn you away just for any reason, just because they can. If that is the case, take your business elsewhere. Gotta love a free-market.
Simple business really. Now what I said above doesn't take into account ahole dealers or service managers. They may just be power hungry or ****** and turn you away just for any reason, just because they can. If that is the case, take your business elsewhere. Gotta love a free-market.