Hey SkyHawk, Did you ever get anywhere with this? It's happened to me a couple more times over the last two weeks. I've switched phones - used to have a S4; now have a Note4 - and it happened with both. It's a boom thing, not a phone thing.

 

No luck. It's happened to me with a couple different iPhones. It's definitely the bike and 1.19.1 didn't fix it. It's very intermittent and affects only phone calls. Bluetooth music is fine. It's not the headphones or wires either. It happened when I had the phone through the bike speakers too.

I have a feeling Moco doesn't even know that this is a problem and I have no idea how to report it to them. It just doesn't happen very much.

 

Has anyone found a fix for this? This was happening to me on occasion but seems like it is becoming more prevalent. When it happens I get terrible crackling and static when the person on the other ends speaks. It doesn't happen when I speak and they don't hear anything but whenever they speak it is ear blowing static. I tried switching to the external speakers so it is not my headset. It happened with my J&M wired headset as well as the Sena Freewire I have now. This seems to be something in the BOOM system. I'm going to call HD support tomorrow to report the problem since it is getting more consistent.

If anyone has found a fix I would love to know.

 

Is your phone plugged in to a power port when it happens? Could be somethin like a ground fault???

 

No it is bluetooth to the boom system only. I am only using the boom system for the radio and no navi and get this bad static when a call comes in. I am not over tasking the boom system resources so not sure why this is happening. Again it has been happening for a while across several firmware updates but recently been be coming more frequent and is becoming mor annouying and frustrating.

 

I've had this happen since I bought the bike. To clear the static, I've had to shut off the bike for a bit and hope it clears.

I used to think it was moisture but I don't think that's the issue. It's like there's a short but I don't know why it's only an occasional issue that goes away by turning it off. You'd think hitting a bump would case the short to come and go but lasts until to cut the power.

With as many people affected, it's likely it's a design issue with Boom.

 

I never resolved this. Never know when it might happen. It has happened with several different iPhones though, always Bluetooth and not connected to anything else. My dealer would not deal with it since they couldn't recreate it.

 

I have had this issue since my 2014 Limited was new. The static only happens occasionally but music or the comm system work fine. Happened on my iPhone 5 and 6, tried different head sets and cords. The static will clear if you wait for a few miles or stop and turn off bike. This happens fewer times in recent months. Have had static right at the dealer service door, shut bike down and restart - no static. Can't fix something that isn't broke. Frustrating!

 

That's mostly my experience too, but mine doesn't seem to clear up unless I shut off the bike and the the Boom turn off (which takes a few more minutes.) I don't think I've had it clear up by itself. It's a PITA but when I'm going on a big ride with other people I'll try the phone first, make sure it's ok. If not, I have to turn the bike off for a few minutes, then try again to make sure I don't get caught riding with the phone malfunctioning.

 

I too have had the dreaded static, and like everyone else, periodically. Started in 2013 when I first got the bike and has done it every now and then up to this last release...it has not hit me with this last 0.4, but I'm not holding my breath.

I'm hoping with every iteration of software it goes away. IMO, it's NOT a hardware issue but software related.

If someone gets it corrected, be sure to let us know!