OK, I'm not a computer genius, but I'm no idiot either. However, I'm feeling like one now. So, I go to the HD software download website, and follow the instructions EXACTLY to download Ver. 1.18.2. However, after I download it and try to "copy the file within the zipped folder to the root directory" I get "Roxio Creator Starter" or some BS like that. Thinking it's part of HD's process, I register with ROXIO and all that additional BS. Now, this "Roxio" POS will only let me "burn a copy to a disk." I have no option for copy the file to a flash drive. I don't see an option for unzipping the file. I tried downloading from Chrome, Firefox, and Explorer. All I get is Roxio. I want to throw my computer through the window.

 

I dunno I downloaded it, opened up my download folder and clicked dragged and dropped it into the thumb drive and it worked
Make sure the thumb drive is empty and drag and drop the one file in there

 

I didn't have any issues with the download. I used WinRAR (freeware) to unzip the file directly to the root directory of the flash drive. After it finished unzipping the ISO file was saved onto the drive.

 

Hmm. Can't you go to control panel-->programs and features, and uninstall Roxio (tho it shouldn't matter), then insert the thumb drive, open file explorer, open the thumb drive, and click and drag the iso file?
Also, I think you need to click and drag the downloaded zip file to your desktop first

 

Unzip the contents of the folder right click mouse button highlight all the folders hit copy then paste those files into the thumb drive .Just the contents of the folder NOT The folder .Roxie want to burn the files into a ISO . Don't need Roxie as mentioned if you don't have a UnZip program get WinRAR

 

If it keeps trying to force you to use Roxio right click and select open with and choose windows explorer. If open with is not available then hold down the left shift key and then right click and it should be there. Once you have the folder opened in Explorer you should be able to select the file and copy or drag and drop to thumb drive

 

1. Open the folder you unzipped
2. Right click the file that ends with .iso
3. Left click on the send to option (about halfway down)
4. Hover over/select the thumb drive (often labeled as Removable Disk (D - but could be a different label)
5. Click on the highlighted removable disk - a dialog should start and the file copy to the thumb drive

If you are left clicking (and many people auto double click) you are activating the preference selection of the program designated to open the file of type .iso. Using the above method you are not selecting the file and by extension Roxio.

Good luck!

 

Take your thumb drive or bike to the dealer. They should give it to you at no cost.

 

Roxio sees the .iso file and wants to autostart run to burn it to a CD. Cancel that and then follow the regular instructions everyone else is saying to do.