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Had my EGlide into Gator Harley in Leesburg, Fl for the $277, 15K service. That price didn't bother me but they called and said one of my tourbag lights was out and a muffler rubber mount needed replacing. They wanted $58 plus parts to replace these two items. Of course I said no thank you.
At home, I found that the tourbag light bulb was not bad. The holder had merely slipped from its socket. And the rubber mount took me about 3 minutes to change. I have spent my last dollar there and at Stormy Hill Harley.
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I am picking up my 2010 RK in Dec. and cancled the extended warranty last week after reading all the problems with the HD dealers. Not just on this forum but from friends that have had problems.
So let me make sure I understand correctly. After all of your complaining "you feel good about the deal"????
I'm still waiting for the "I don't know how these dealers stay in business."
No need to flame me. I'll be the first one to admit...I don't get it.
I felt good about the deal financially because:
a) I got a discount on a '10 model when it first hit the floor, and a discount on freight and setup (set up charge being a bullsh** revenue booster anyway)
b) Only two dealers within 100 miles actually take trade-ins, and this dealer gave me $1500 over book value (on a bike with really rough chrome, it grew up in San Diego and it was all hazy)
c) The GM took care of my $475 service in an effort to recover their relationship with me.
Overall, financially, it was a decent deal. Just a royal pain in the ass to deal with.
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2010 Vivid Black FLHX, SE Heavy Breather, Woods TW6-6, Mastertune, Thunderheader and a worn out right grip...
I am picking up my 2010 RK in Dec. and cancled the extended warranty last week after reading all the problems with the HD dealers. Not just on this forum but from friends that have had problems.
You might want to re-think that one. The warranty is honored at any dealer.
Good to hear you finally got a service department that works like it's suppose to.
As far as you dealer saying "I always wondered why I could leave my key fob in the kitchen, the farthest room from my garage, and go start my bike. It's 50' and through walls. I asked the dealer at my 1k service, and they told me that was normal " I can relate. It pisses me off but I can relate.
I told my service manager that my 09 shocks were leaking air. I had to put air in every week and that my 08 would never loose air. It could go for months and still be the same pressure. His answer was: "Some do, some don't" WTF ???? He no longer works there but for some other reasons.
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'09 Street Glide - Dark Blue Pearl
Good to hear you finally got a service department that works like it's suppose to.
As far as you dealer saying "I always wondered why I could leave my key fob in the kitchen, the farthest room from my garage, and go start my bike. It's 50' and through walls. I asked the dealer at my 1k service, and they told me that was normal " I can relate. It pisses me off but I can relate.
I told my service manager that my 09 shocks were leaking air. I had to put air in every week and that my 08 would never loose air. It could go for months and still be the same pressure. His answer was: "Some do, some don't" WTF ???? He no longer works there but for some other reasons.
The bottom line is, it's hard to find good help these days. I can see an employee making that statement, but the Service Manager?? WTF ? The fact that he's not there anymore, tells you alot. Maybe the owner understands customer service? Maybe ...
yep I guess most all of us have had a problem with dealers.
I had a huge one that took 2 years to resolve, but I finally did win and got all my money spent back.
what I can't understand is, why are the crappy ones still in business?
If we band together as owners and riders, we can make changes.
Never take any crap sitting down. fight for your rights.
Never let a bad dealer do even your warranty work. Go to one someone recommends.
Get together with others in your area and hear their experiences with a dealer.
Band together and agree not to utilize known bad dealers.
find a good one with good techs, let that dealer know in writing that he is doing good and the name of the tech. This helps the tech stay employed and even get raises.
Let HD factory know of the good dealers and techs and why. Also in same letter let them know of the bad ones.
HD doesn't REALLY care, but if they get enough bad complaints, they will investigate.
But it takes all of us to praise and criticize, in writing to the ones who make the decisions.
I told my service manager that my 09 shocks were leaking air. I had to put air in every week and that my 08 would never loose air. It could go for months and still be the same pressure. His answer was: "Some do, some don't" WTF ???? He no longer works there but for some other reasons.[/quote]
TFB,
Exact same line for me at a WI dealer on the leaky 09 shocks. No possible resolution, no ideas to research, nothing. I walked out the door mumbling "WTF". And have not been back.
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2009 Streetglide
SE Heavy Breather
Fullsac 2" baffles in stock mufflers
Woods TW6-6 cams
PC-V with Autotune
Retrocycles tail light
Lots of windshields
