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I would say they did a service audit and found it, this is why it took so long. The guy that screwed up in on the line for the money so they are going to try to stiff arm you to get the money. If you have your invoice and it is paid in full there isnt anything they can do. What is boils down to is if you want to make it right or if you could care less....I do my own service so building relationships with dealers has never been all that high on my list
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This is an interesting problem with out a clear cut answer. One of the questions is does the dealer have it posted what the cost is for a 1000 mile service? If so and he takes you to small claims court he might win. I don't see how you could have not known that the bill was incorrect at the time you picked up your bike, I would have know and asked if they were sure the total was correct. I know not everyone is honest.
A similar thing happened to our company when a manufacturer we had been using for years audited the books and decided that we had been being under charged for years on parts even though they made up the invoice and shipped the product COD. They took us to court for $16,000 and won. The courts decided that if we had verified the prices in their price books we should have known that we were being under charged, we never checked when we received the equipment and just assumed we were being billed properly.
With all of this being said you have to make a deccisson if this is worth changind dealerships over, if it is let them take you to court, if it isn't see if you can work out a comprimise.
I'd say the chances of them taking him to court are about nil. All he'd have to say is when he bought the bike the salesman told him the dealer will do the 1k mile service at cost and he assumed the $25 was cost. I consider myself an honest person but I've been bent over enough times by the dealers to have any sympathy in a situation like this.
I think they're more likely to charge the service person that screwed up the $250 than going to court. He's the easier target.
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2006 Road King Classic
Vivid Black
95" with heads ported by Big Boyz
V&H True Duals and Ovals
SE hydraulic tensioner upgrade
Andrews 26 cams
SERT
[quote=MidnitEvil;5806419]In my mind, if you *know* your bill is supposed to be significantly more than what they have asked you to pay, and you say nothing, that's the same as stealing. .
quote]
You knew or should have known you owed more than $25.00 for a 1000 mile service. Now an audit finds the screw up and you are oblivious to the facts or just want to play dumb.
I would pay it and in turn ask for some concessions on their part, ie discount on future service or parts. But then sometimes I am too honest for my own good.
With 6 months gone by,seems like they should have wrote it off.
A few of options....
1)dont pay and wait to see if you are served
2)pay the balance
3)work out a 6 month repay plan
What were you thinking when you road away with only paying $25?
I once went to have my 25,000 mile svc done, along with 2 new tires, and a new battery. When they called to say it was ready I asked the total price.. I was surprised that it was that low.. I roughly priced the items in my head from previous visits and roughly calculated labor and came to price about $250.00 more than was quoted.. When I went to pay and they pulled up the invoice and repeated the lower price I asked him was he sure.. He joked , "Why, is it too low for you".. I said maybe too low for you.. He refigured and said I was right, but, since I have been doing years of business with them just pay the invoice that was quoted.. I did and I can still go to that service dept and shoot the chit with all of them with a clear mind..
For those who say he should have known the 1K service would be more, why was mine free? Every dealer has different ideas of what will bring customers back to their showroom and with the purchase of a new bike the dealership I purchased from throws the 1K service for free, or at least they did back in 2008.
Also if his receipt is marked "Paid in Full" why would of should he suspect something was wrong? Who is the professional in this situation? The Dealership is. If he had purchased an item or number of items and only gotten charged for part of them then yes he would or could have known. We are talking about a service here that may have had all or most of that service written off for customer loyalty. Once the dealership accepts his payment and marks the receipt "Paid in Full" I would think they are done.
My vote is no I wouldn't pay anymore.
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USAF Retired and Damned Proud of it!
“It is the Soldier, not the Reporter who has given us the Freedom of the Press. It is the Soldier, Not the Poet, who has given us the Freedom of Speech. It is the Soldier, Not the Campus Organizer, who has given us the Freedom to Demonstrate. It is the Soldier who salutes the Flag, Serves beneath the Flag, and whose coffin is draped by the Flag, who allows protesters to burn the flag.” Father Dennis Edward Obrien, Sergeant, USMC
Of course you need to pay the difference, you also need to pay the interest that they would have earned if you had paid them the correct amount is June. If the situation was reversed, say they overcharged you when you bought the bike, don't you think that they would be sending you a check for the error............................................. .................................................. ..........................................Oh, wait.......Naw, screw em.
2006 Road Glide,Chopper Blue, lowers w/speakers.95",Andrews 26G,head work,Zippers A/C,Propipe,Arc Audio.
