[RoadGlide07]

Talked to HD customer service again about the noise issue. I reported that I had my 1000K service done and the noise was still there and maybe worse. According to her they still do not acknowledge that this as a "problem". I am talking about the "rocks in a can" sound at low rpms. They say they can reproduce the noise in all gears by lugging them at low rpms but they don't know what is causing it. They have engineers working on the "issue" but no cause has been found so it is still "normal". I thought I was talking to the legal department.

They have checked out the transmissions returned to the factory and they are all OK. She implied that HD owners lug the engine too much and if they kept the rpms above 2K, the problem is reduced or eliminated. Supposedly all the customer service techs ride the 07's to get in touch with any product problems. I had the impression that the amount of resources devoted to fix this issue is directly related to the number of irrated customers that call customer service.

I believe that the noise is coming from the primary chain and we discussed this possibility as well. The 06 Dyna all had the same transmission that is in the 07's and they didn't experience this "issue". They also had the same auto chain tensioner. There is a difference however in the engine size (96 vs 88) and the inner and outer primary cover design. It seems possible that the clearance for the primary chain could have changed. Also the larger stroke engine of the 07's could be introducing additional the vibration on the chain causing it to slap against the cover or some other internal part. One would expect that the "B" version of the engine would have less of an issue in this case. It is conceiveable that this combination wasn't thoroughly tested in product development since they were relying on experiences with the 06 Dyna's. In my situation the noise seems to be timed to the engine power stroke when under a slight load at low rpms. I have to admit she did seem interested in my theory and said they keep documentation on all customer complaints and experiences and make this available to engineering.

For all of you have the problem I would suggest you call HD customer service to make sure they get the message. Don't just rely on the dealer. HD Customer Service: 414-343-4056 (option 4, option 4, option 2)