I will never recommend Mills HD in Burlington NJ. I purchased a 09 Dyna Superglide Custom in July. By Sept 09 it had been in the shop over 2 weeks for the same issue of stalling, not starting, not running right, and poor fuel burning.

After the fourth trip for service, I attempted to speak to the owner (Diane) in regarsd to any options (returns, exhanges, dealership compensation) and in turn she tells me to take my business elsewhere if I wasnt happy.

I would like to note that it took me over two weeks to just get in touch with her or the other owner Frank.

Poor customer care, they dont care about the customer, or stand behind the product they sell. Certainly not the vision I am sure that Jim Mills had for all the years he owned the place.

 

Javelina HD Boerne TX
Ordered stereo controls for my Ultra. Told hey would be in a few days. They were to call me. Of course, no call, i called them and yes they were there. I drove 45 minutes to shop only to be told, they were sold to a traveler with a break down. Now, if it was a part like a shifter lever, or an ignition module i would applaud them for doing the right thing. But a volume control for the steroe is hardly an emergency for a traveler. Any way, I got a little loud and got the parts manager, he could care less. Left extremely mad. Called the next day and asked for the store manager, he never called back. What a joke this place was. A friend took his new bike there, against my advice, for brakes, came back to find loose caliper bolts. Typical. Sales there dont even want to talk to a biker, the store is in a very well to do yuppie area and if you arent one, you arent important.

I will say, I heard the GM from Gruene HD is now running this store so I would expect the service to eventually improve. This store and Gruene are owned by the same family, the Gruene Store is awesome.

 

I'd die first before I step into Carlton Harley Davidson Mantua OHIO They are just plain rude and I believe Hate Females Period weather they ride or not...Ex. wifey wanted to get me a new rear tire for my bike FXD.. They made her go home and find out the tire size ( even though she gave them the make year model. when she found out they were jerking her chain she had to held back by a Sales Rep cause she was screaming and climbing over the parts counter to get at the owners son

 

Tarentum Pa GATTO HARLEY DAVIDSON

 

"Girls belong on back or on their back"<neohiobiker tagline


lol maybe the the owners son read your tagline

 

And there other store Three Rivers HD PGH PA

 

Pikes Peak HD and Colorado Springs HD seem to thrive on poor service, lack of parts and sales people that are less than knowlegble. I gave them both three chances and they failed every time.

Now that the BMW and Duc shop is also owned by them I have seen similar stories from my fellow Duc riders.

I forsee one of those shops closing, many people being laid off and perhaps the end of a HD in Colorado Springs.

 

I have been riding motorcycles for most of my long 62 year life. My first bike was a 305 Honda Superhawk. My last Harley was a 1977 Low Rider shovelhead (bought new) that blew a piston 2,000 miles from home because H-D wanted to save 10 cents using a cheaper gasket. It had just gotten it's 10,000 mile service before I left on that trip. Except for a really nice Sportster that I had briefly when I took it in trade for a motor I had for sale, I have not owned a Harley since. The old Harleys, as most of you my age or older know, were not exactly a paragon of quality.

For the past 13 years I have been riding a Big Dog that I had custom built and one of the design requirements was: No Harley parts! It's served me well and still runs fine today. I also have a 2007 Suzuki C90-T that's a nice, reliable $10,000 bike.

I had a GF who had a 1999 Dyna low rider and I have to say that I have a lot of respect for the amount of punishment that bike took. Very few problems with it even though it now has nearly 60,000 miles on it.

Long story but I start thinking that maybe a Harley with this "new" 96 CI motor might actually be worth looking at. So I go by Paradise Harley Davidson in Tigard, Oregon and I might as well have been in a used car dealership. The free coffee was great but these guys weren't even remotely interested in doing anything except getting all the $$$ they possibly could from me. To be honest, I wasn't angry or even surprised the guy there was clearly lying through his teeth.... it's a dealership so I suppose I expected to be lied to. I did not, however, expect them to be quite so "in my face" about it though.

At the end of the day, I wound up consuming a couple of hours of their time and they didn't make a sale so I wonder whether that was the best use of their time. I saw a bike that I liked enough to buy and probably would have if they hadn't been so darned greedy. I may be old but I still don't ride bitch and I don't take it up the butt.

Had Paradise been even half way reasonable with me, they probably would have sold me a bike and come out of it with a nice profit and a few years of oil change and tire replacement business. Even the Mafia knows better than to try to kill a mark on the first meeting. But what the heck... the economy is great and there's lots of buyers coming into the place with pockets bulging with cash, right?

I never rode down to actually talk to them, but the Harley place in Albany, Oregon wasn't interested in dealing either. And the dealership in Vancouver, Washington has it right on their web site that they don't deal so I didn't even bother talking to them.

So that leaves the place in Salem, Oregon and Latus Harley in Portland. I happen to know George Latus, the owner, from my work when I was Executive Director of BikePAC of Oregon so I am hopeful that there may be a deal in my future. If things work out, I'll post a follow-up.

But I just have to say that the quality of a dealership has absolutely nothing to do with how friendly they are when you come by to buy something. The measure of any business is how helpful they are when it's the right thing to do. In this, Paradise Harley Davidson failed miserably.

Reading about these hundreds of bad experiences, I wonder how some of these dealerships manage to stay in business.

 

Southside harley davidson Virginia Beach, VA

They undercharged me for a serivce then almost 6 months later i get a phone call telling me I need to pay the rest. I had paperwork telling me what I paid was the correct amount. After arguing with the service dept for a while, got it resolved, dont have to pay the bill, but i will not be returning to them in the future.

 

Northshore harley
Slidell, LA
Off I 10 at I 12
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Bought a FLHP 2007 and have had nothing but horrible service and problem with the dealer since. As soon as the bike was sold the service went to sh-t, and the attitude was your stuck with it. Several problems , including bald tires the state wouldnt let me register it untill they were replaced, the service dept stripped out bolts and refused to replace them, they provided the wrong parts several times, I now go to hammond harley and am well satisfied with them, If only i could get slidell to refund the service contract price. looks like attorney time....