GOOD Dealers and Experiences
Road Warrior
Joined: Mar 2009
Posts: 1,326
Likes: 2
From: scurry, TX
Awesome Customer Service in Texas
Hey folks
Just wanted to pass good and bad word from dealers in Texas. I was changing out brake pads to some new Lyndall pads and in the process I destroyed on of the little clips that keeps the pad pin from backing out. This clip is likely no more than a 25 cent part, but I would imagine important and I would also imagine that these little boogers get misplaced alot during a brake pad change or interval maintenance.
Anyway - I went to my closest dealer Dallas Harley-Davidson to speak with them about getting a replacement. Parts guy says that they can sell me a pin kit for $7.95 but have none in stock and take 5 days or I can buy a set of brake pads that they do have in stock for $45'ish dollars.
I said no thanks because I have a trip I am going on this weekend. He says sorry, out of luck. Too bad, so sad. I went around back to the service dept to ask if they had a spare that they could sell me. If they do a brake job, they would have an extra throw-away clip now. He says No and was a bit better with attitude, but I cannot imagine them not having any. I go about my merry way.
I go home and call a dealer farther away from me (HD or North Texas in Carrollton). They try to help but had the same story regarding the kit. I asked them about a throw-away piece in the service dept. He says that he will have to do some research and call me back. 5 minutes later he did. He says to come by whenever I want and he has it waiting for me.
To me...that is customer service. They were friendly and treats customers like they are special. Now I will go tomorrow and get my clip (for free), then drop some change on gear while I am there. The other store gets nothing.
If you are in the DFW area, this store and their sister store (American Eagle Harley Davisdon in Corinth (Denton area) are incredible people. I highly recommend them.
Stay away from the Garland store.
Just wanted to pass good and bad word from dealers in Texas. I was changing out brake pads to some new Lyndall pads and in the process I destroyed on of the little clips that keeps the pad pin from backing out. This clip is likely no more than a 25 cent part, but I would imagine important and I would also imagine that these little boogers get misplaced alot during a brake pad change or interval maintenance.
Anyway - I went to my closest dealer Dallas Harley-Davidson to speak with them about getting a replacement. Parts guy says that they can sell me a pin kit for $7.95 but have none in stock and take 5 days or I can buy a set of brake pads that they do have in stock for $45'ish dollars.
I said no thanks because I have a trip I am going on this weekend. He says sorry, out of luck. Too bad, so sad. I went around back to the service dept to ask if they had a spare that they could sell me. If they do a brake job, they would have an extra throw-away clip now. He says No and was a bit better with attitude, but I cannot imagine them not having any. I go about my merry way.
I go home and call a dealer farther away from me (HD or North Texas in Carrollton). They try to help but had the same story regarding the kit. I asked them about a throw-away piece in the service dept. He says that he will have to do some research and call me back. 5 minutes later he did. He says to come by whenever I want and he has it waiting for me.
To me...that is customer service. They were friendly and treats customers like they are special. Now I will go tomorrow and get my clip (for free), then drop some change on gear while I am there. The other store gets nothing.
If you are in the DFW area, this store and their sister store (American Eagle Harley Davisdon in Corinth (Denton area) are incredible people. I highly recommend them.
Stay away from the Garland store.
Intermediate
Joined: Sep 2009
Posts: 32
Likes: 0
big bear cycles
was on a ride thru southeastern oklahoma and arkansas a couple of weeks ago. me, the wife, my sister and nephew all came down of the mountian into Mena Arkansas. my nephews bike was making a bad knocking sound. stopped at Big Bear Cycles in Mena. they called in a mechanic, ( his day off) he showed up, found the problem, ( nut holding the front chain sprocket on was working loose) fixed it and the charge was minimal. we were on our way in a couple of hours, great reasonable service. saved our trip. now thats a place you don't mind doing business with.
Tourer
Joined: Oct 2009
Posts: 329
Likes: 1
From: Branchville, nj
Legends Harley in Roxbury NJ is a class act
I went to take delivery of my new 2010 fxdwg today the weather was crap(snow & rain in October) in NJ. The with out me asking offered to put my bike in a enclosed trailer and deliver it right to my garage. Everybody there couldnt be nicer.
They are a class act! Thanks Glen, Wayne, Hubbs and Howie.
I will tell many!
They are a class act! Thanks Glen, Wayne, Hubbs and Howie.
I will tell many!
Road Captain
Joined: Nov 2005
Posts: 595
Likes: 0
From: SUNNY PHOENIX
Henderson h.d.
Just wanted to say thankz to Mike & John at Henderson Harley for helping me with my bike while traveling thru to Phoenix a few weeks ago.They stopped to take time to listen to me & my bike.The experience was awesome!No insinuating that I did something to the bike,no questions as to who did the service or,that my bike wasn't completely stock so the warranty could be flagged.Great Job Guys.I'll be back(in a good way)!Regards,Tom
1st Gear
Joined: Oct 2009
Posts: 5
Likes: 0
From: Near Leesburg, VA
Groves, Winchester, VA - Good Dealer - In process....
I'm in the process of steppin' up from my Honda Rebel to my 20 year desire to get my first Harley. Have been working with Mike at Grove's Harley in Winchester, VA. He has been really great in helping to educate me about the Harley family and working with me to determine what's the right ride for me. Along the way, he has been helping me with my riding skills as I'm still fairly new to riding. He's been slow and patient yet super responsive. Moving towards a Dyna Glide Custom. Stay tuned...........
Road Captain
Joined: Jul 2009
Posts: 571
Likes: 0
From: Charles Town, WV
Grove's Harley Davidson in Winchester, VA get's an A++ in my book. If you need parts, ask for Rick. If you need service, ask for Kenny. (4.8)
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Outstanding HDF Member
Joined: Oct 2009
Posts: 3,225
Likes: 9
From: 3rd Stone From The Sun
I ordered a new Fatboy from Texan Harley in Conroe, TX, and so far it has been a good experience. They gave me the best price within a few hundred miles radius with a no pressure sale. I should have the bike in about 4-6 weeks.
