So much so that I finally changed to all Case/IH.
Dealer/customer angst over warranty fix
Tourer
Joined: May 2009
Posts: 332
Likes: 0
From: Smithfield, NC
I've been lucky I guess. My local dealer is owned by a guy pretty much known to be a real tightwad. His prices on bikes are definitely at the high end and little negotiation. But my two warranty issues have been handled without hassle.
Bought my bike from an indy and bought an extended warranty with it. It is not a HD extended warranty. We'll see how things are handled then, but so far, so good with the balance I had of the original factory warranty.
Bought my bike from an indy and bought an extended warranty with it. It is not a HD extended warranty. We'll see how things are handled then, but so far, so good with the balance I had of the original factory warranty.
Advanced
Joined: May 2009
Posts: 58
Likes: 5
From: wisconsin
Don't take it as a Harley thing. Try taking any make car in for warranty work. It seems every time I need something replaced it's the 1 piece not covered under a "bumper to bumper" warranty. Or the famous "they all do that it's normal"
Ultimate HDF Member
Joined: Aug 2008
Posts: 5,413
Likes: 17
From: eastern oklahoma
sounds like you were the third party in this issue. if you're not happy with the service you get from that dealer, it's not etched in fiberglass that you're required to deal there. if i were the service manager there, and someone comes in the door who is loaded with an adversarial attitude, i'd do my best to deny service as well as escorting him off the premises.. threatening with lawyers is such a ***** attitude, adolescent at best. anyway, ride safe.
Road Master
Joined: Nov 2007
Posts: 827
Likes: 5
From: Ohio
My dealer in Dover Ohio has been great as I had some warranty work. I had a battery go bad the first 3 months No charge repair .. had fuel basket they paid townig and all parts and labor N/C ..had heated grips go bad twice and no charges .. rear brake squeal ... pinched wire to the front fender light .. N/C for anything but my warranty is over in 3 months so I will be paying or doing my own from then on
Cruiser
Joined: Mar 2009
Posts: 109
Likes: 0
From: South Bend Indiana
2009 FLHRC vivid black
I went through some s&^% with the salesman when I bought my Road King this February..He made a promise of a delivery date and didn't come through and didn't return my phone calls. I sent in the comment card from the dealer and told them I wasn't happy.. The salesman called me later and wanted to know WTF and I told him.... I understand this is only a sale for them they sell dozens of bikes a month. But for me this is MY BIKE. my dream, my money, it's personal. The service dept is no different.. for them it's just another bike they work on them all day every day. They don't have an emotional attachment to the machine I do...If you don't get what you want go up the ladder to the service manager to the business manager to the owner if necessary and to MOCO... They will listen if you yell loud enough
I went through some s&^% with the salesman when I bought my Road King this February..He made a promise of a delivery date and didn't come through and didn't return my phone calls. I sent in the comment card from the dealer and told them I wasn't happy.. The salesman called me later and wanted to know WTF and I told him.... I understand this is only a sale for them they sell dozens of bikes a month. But for me this is MY BIKE. my dream, my money, it's personal. The service dept is no different.. for them it's just another bike they work on them all day every day. They don't have an emotional attachment to the machine I do...If you don't get what you want go up the ladder to the service manager to the business manager to the owner if necessary and to MOCO... They will listen if you yell loud enough
Tourer
Joined: Jul 2008
Posts: 404
Likes: 2
From: SoCal, USA
This is one reason I don't buy new bikes (or cars)...the other being depreciation. The number of hoops you have to jump through to keep any vehicle warranty (not just Harley's) in force, and even then have claims denied, makes it worth the risk of buying a nearly new (<3000 miles) bike for half of what the dealer wants for a new one.
Advanced
Joined: Sep 2008
Posts: 93
Likes: 0
great news
all this positive talk about a machine we all love to ride,makes want to go spend $ 20.000 + on a new rat. what a joke !! I will keep my old oily leaky rat.
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Stellar HDF Member
Joined: Mar 2007
Posts: 2,034
Likes: 45
From: Michigan
guess im lucky.. Bought the bike in may of 06.. In june I had a massive heart attack .. They saved me and i got mine back to the dealer at the 1k checkup.. Next summer and June again I crashed on a semi wet on ramp with fuel on it... Had an indy repair the bike to the tune of over 11k (got lucky with insurance).. I have not had any problems with my 06 and ill keep the thing because its that nice.. I didnt have a chance to use my 20% parts discount or the warranty because of the 2 items i listed .. but its a great scoot ...
Tourer
Joined: Oct 2007
Posts: 438
Likes: 1
From: Euless, TX
What did I miss here...what does this have to do with the post? I hope this means something other than what it sounds like, and it sounds weard. Dud you worry me, but you sure know how to express yourself.
I've been to the North Pole. I broke thru the North Pole ice and peed my name in the snow when I served on the nuclear submarine USS Flying Fish back in '84....It sucked there....It was really cold and I couldn't see the horizon. I spent many more months under the ice cap afterwards but never surfaced there again.......We were chasing Soviet subs that never knew were were tagging them.....I respect you guys who live "almost there" and always wondered if you had scooters like we down here where the grass waves green most of the year......I spent many a day/night/year laying in my bunk inches away from a frozen death dreaming about sunny skys and the freedom a Harley offers. I was in a prison where Harley tattoos were forbidden. A place where ghosts haunt and memories scream their whispers.... and echo in your head till you clutch at the walls that imprison and protect you.
Hang in there.....Please place me down here in Louisiana on your "Must Visit" list if ever you decide to venture way down South......I will show you that you have sweat glands and teach you what to do when you have "Swamp Crotch" in December, and how to dodge monster skeeters in September.
You own a Harley, therefore you have friends all over this planet.
Hang in there.....Please place me down here in Louisiana on your "Must Visit" list if ever you decide to venture way down South......I will show you that you have sweat glands and teach you what to do when you have "Swamp Crotch" in December, and how to dodge monster skeeters in September.
You own a Harley, therefore you have friends all over this planet.