Dealer/customer angst over warranty fix
Tourer
Joined: Jul 2008
Posts: 275
Likes: 0
From: Albany, LA.
Took my bike in for somethimg that I thought may have been an issue only to be told that was normal. Then I was presented with a bill. I asked what's this? Service writer said that becaused nothing was wrong that I had to pay. I told him that was not goimg to pay because the bike was under the 2 yr warrenty. He went talked to the service manager who said ok but, if I was to bring it back in for something that was normal that I would have to pay. I told the service writer that as long as it's under warrenty, anytime that I think something is not right that I wiil not be paying anyhting!!!!!!
Road Warrior
Joined: Jun 2008
Posts: 1,282
Likes: 2
From: Yukon, OK
I agree with what some of you have said.....there are good dealers and bad dealers in all brands. I have some good and bad experiences in town and on the road.....but my harleys have never had a warranty so i do all my own work...and when i get to something i am not sure about i have a couple friends that will help out...It always turns out good. And because i have done all my own work I always have somebody coming by and asking for me to do something....which most of the time i don't mind at all, it is fun and helps to build good friendships when you show them how to fix there own bikes....
Tourer
Joined: Mar 2007
Posts: 365
Likes: 1
From: Lake Hartwell/Anderson, SC
Gotcha. I met the guy last year when I sold my Dyna. He buys used H-Ds, ships them to Europe and makes a killing on resale. T
Cruiser
Joined: Jun 2008
Posts: 194
Likes: 1
From: oregon
I've always said the worst thing about owning an HD is the dealership.
I have 3 dealerships within 50 miles of me - 2 of them tried screwing me. When I had my evo, I wanted a fresh cam installed - dealership told me they would have to split and grind on the cases - even though it was a bolt in cam. Went to an independent wrench for the work.
Another dealership tried charging me $150 to install a new speedometer - went to an independent and was charged $24.
Now the only thing I MIGHT buy at a dealership is an oil filter. I see HD profits are down 91% - gosh, why don't I feel bad for them?
I have 3 dealerships within 50 miles of me - 2 of them tried screwing me. When I had my evo, I wanted a fresh cam installed - dealership told me they would have to split and grind on the cases - even though it was a bolt in cam. Went to an independent wrench for the work.
Another dealership tried charging me $150 to install a new speedometer - went to an independent and was charged $24.
Now the only thing I MIGHT buy at a dealership is an oil filter. I see HD profits are down 91% - gosh, why don't I feel bad for them?
Road Captain
Joined: Jun 2007
Posts: 619
Likes: 2
From: Midway, UT.
Belive me it is not just Harley dealers, I bought a brand new Yamaha V Star 650, a screw came out of the air cleaner cover, I told them I needed a new one, they wanted to charge me $3. for a new one, I told them it should be under warenty, not the cost of the screw but damn it I just spent $6K with them and they wouldnt spring for a screw that should not have fallen out, then one day after I got my Harley, a friend of mine and a friend of his went on a ride, the other guy had a Yamaha bought from the same dealer as I had gotten mine from, well he parked it in a ditch, I called a towe truck, told him not to start it up because we didn't know if water got inside, then I called the dealer to tell them we where bringing it in, they told me they where closing in an hour so we had better be there before that, couldnt believe it, I could see locking the door at closing time and telling us to knock on a side door or somthing but never expected better be here or forget it!
Terry
Terry
Road Captain
Joined: Apr 2007
Posts: 653
Likes: 0
From: Banks, Alabama
Glad they saw it your way in the end.
I was told by an HD dealer that I have NO warranty since I had aftermarket (non Harley)equipment installed on my 08?
Don't we all have some type of aftermarket mods and options?
I was told by an HD dealer that I have NO warranty since I had aftermarket (non Harley)equipment installed on my 08?
Don't we all have some type of aftermarket mods and options?
Elite HDF Member
Joined: Apr 2006
Posts: 3,948
Likes: 54
From: The Burgh
Even more crusty, if you read what's on the box of the SERT, you'll see a disclaimer on warranty. Does this mean HD doesn't consider the Screaming Eagle Race Tuner being a HD part either?
This is baloney. Find another dealer.
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Elite HDF Member
Joined: Dec 2007
Posts: 4,271
Likes: 29
From: Green Country,Oklahoma
It's not just Harley anymore folks,warranty sucks everywhere anymore.If you think the metrics are any better you are sadly mistaken.In the past week I have argued with Ford and Peterbilt over warranty,these units cost a hell of a lot more than our Harleys.I was told by managers at both dealerships warranty ain't what it used to be.Best defense is to buy used take care of the crap yourself.
