I have had the same problem with my order with Nexl. I ordered a helmet on 4/2/07 and was told (via the website) that the helmet would ship in 4 weeks. After 6 weeks I began sending emails and leaving phone messages. No response to any of them. Like TOSBL, I paid for my order through GOOGLE Checkout.

GOOD NEWS!!!! I contacted GOOGLE Checkout support on 6/18/07,explaining my problem and asked how I might get a refund. I got a return email 4 or 5 hours later from Checkoutsaying that they would contact Nexl and I would be contacted by Nexl or GOOGLE within 5 days. I just got an email from GOOGLE today (6/22/07) saying that my order has been canceled and a full refund has been issued to my card! I logged onmy GOOGLE checkout account as well as Nexl's site and confirmed that my order has been cancelled and my money refunded. Hopefully the rest of you can get the same results by going through GOOGLE. The email address is.... checkout-support@google.com

I hate that we are all going through this. I ordered a helmet from Nexl in 2004 and still wear it today. I just hate that their customer relations has gone so sour.

Best of luck to you all in getting a refund. That email again is checkout-support@google.com

 

Same story here.. This is a straight up scam. Protested the charge with my credit card company and filed a complaint with the BBB after 2 months of BS.

Doesn't really matter though, they responded to the complaint with the following, and thus closed the BBB complaint.

The comments for your order are

Thank you for taking the time to call, we do realize it has taking us longer than usual to reply to your inquiry and please accept our sincere apology.

We have had problems beyond belief

Shells are being assembled and we will begin shipping finished helmets June 29, we will expedite your order to 2 day and refund shipping.

To Cancel Order please email gil@nexlsports.com



(And don't bother trying to cancel order by contacting old Gil, you won't get a response.) I'm sure my credit card company will sort it out.

Lesson learned... Tell your friends... STAY AWAY FROM NEXL!!

 

09/02/2006
Pending
US Mail

09/03/2006
Pending
MAKE FLAT BLACK NOT GLOSS

09/11/2006
Cancelled
order cancelled

09/11/2006
Pending
ignore that, computer error

09/11/2006
Processing
ignore the last 2 emails your order is processing
send check to:

NexL Sports
340 Bowen Ave
Aptos, CA 95003

09/18/2006
Processing
payment received, helmet will ship in 3-4 weeks

11/02/2006
Processing
Hi Rob,
we have had difficulties moving but have things coming together now, we will have your helmet available to ship within 3 weeks and will also refund the freight and send it priority on our account or we can stop and issue a refund.

01/04/2007
Processing
Rob,

Thank you for taking the time to call, we do realize it has taking us longer than usual to reply to your inquiry and please accept our sincere apology.

We will have your helmet available to ship within 10 business days and will also refund the freight and send it priority on our account, or we can stop and issue a refund.

To Cancel Order please email gil@nexlsports.com

03/06/2007
Processing
small gloss black will be shipping 3/16, we will email you as we ship.

Gil

03/06/2007
Processing
correction, small flat black it is

06/13/2007
Processing
Rob,

Thank you for taking the time to call, we do realize it has taking us longer than usual to reply to your inquiry and please accept our sincere apology.

We have had problems beyond belief

Shells are being assembled and we will begin shipping finished helmets June 29, we will expedite your order to 2 day and refund shipping.

To Cancel Order please email gil@nexlsports.com

07/18/2007
Processing
Rob,

Thank you for taking the time to call, we do realize it has taken us longer than usual to reply to your inquiry and please accept our sincere apology.

The last conversation we had said we would ship by June 29, well we blew it again and can't ship until the end of August 2007

If you want us to keep your order in the system we will be happy to do so.

To cancel order please email gil@nexlsports.com

If necessary via email please contact us using our system.

Thank you and have a great day.

08/27/2007
Processing
Rob,

Thank you for taking the time to call, we do realize it has taken us longer than usual to reply to your inquiry and please accept our sincere apology.

The last conversation we had said we would ship by the end of August, well we blew it again and can't ship until the end of September 2007

If you want us to keep your order in the system we will be happy to do so.

To cancel order please email gil@nexlsports.com

If necessary via email please contact us using our system.

Thank you and have a great day.

 

A number of these outfits have their helmets made overseas. That would make for the delays. They can't control what is made and when it's being shipped, all they are doing is selling the end product as fast as they can sell the "picture" of the helmet.

 

And this, folks, is why you go to a dealer and buy a helmet as opposed to ordering one online. You know it fits that way, too, because you tried it on already.

 

Hey all, I somehow found a number on Google while doing a search that wasn't the 831-786-1800 number which is now disconnected and i spoke to Gil's wife. She said that he had killed himself on October 17th!!! I was shocked but also a little suspicious but if it is true, we will not be getting our money back. It's a shame because the helmets look pretty damn nice. Any way, I just wanted to share this info with all of you. Good luck.

 

Update, there is an attorney in California that is supposedly handleing the liquidation of NEXL Sports. His name is David Parker and he had called me back after I left him a message regarding the fact that my money was taken and I received no helmet. His number is 831-915-0081. Good luck all, it looks like there is a chance that you "MAY" get your money back, but again, who knows.

 

Wow, good thing I read this! I was planning on ordering one from them this winter.

 

I ordered a NexL helmet on 07/05/07 and paid by check. This order was made directly to the company from their web site. They confirmed the order and deposited the check for $204.95.
Over their web site , they stated that it would be shipped by 07/30/2007. After this time expired, I began trying to call them and e-mail them. They did not reply to the messages left by phone or e-mail. They finally posted on the web siteon 09/24/07 that the order had been cancelled and a refund check had been issued. A month late, there was no refund check. I have contacted the CaliforniaConsumer Affairs and the California Attorney General's office. As of today, 11/21/2007, I haven't received a refund check or any otherreply. This company is no more than a scam. Beware......

 

I have had 1 for 3 years now...great helmet...HOWEVER, I heard original guy who created the helmet had died about 1+ years ago, originally
they said the company was going fodl because family didn't want to run it.....then I heard they re-opened and as people can attest here customer
service is horrible now, I have not heard of anybody succesfully getting one this year.