I just wanted to tell everyone about my experience with Harley Davidson Atlanta in Lithia Springs, GA.

I bought my 2007 Ultra Classic from HD Atlanta on 7/14/2007. This was the best price I found within a 500 mile radius of my home town in Madsion Alabama. The dealership is a little over 200 miles from home. The salesman, Gene Murphy, had everything in order. There where no surprises. Everything was exactly as Gene said. He got me an excellent interest rate and and insurance directly from Harley that beat my local bank and insurance agent rates. It was almost 3% less on the loan rate and nearly half on the annual insurance premium for the same coverage. As you can tell, I couldn't have been happier with the initial deal.

After I took delivery.........

I rode the bike for about 400 miles over the next week and decided it needed a good cleaning. When I removed the saddle bags, I found that the bags were not adjusted properly and had rubbed the painted side covers through the clear coat into the paint. The marks on the right sidewere about 2" long on both the bag and cover. The left side was not near as bad. I was not happy that my brand new bike had these blemishes on it at 400 miles. I will have to say that you could only see the rub marks if you removed the bags, but come on, it's a new bike.

I called Harley customer service..........

Harley customer service said it was a Pre Delivery Inspection item that should have been checked by the dealership and cited a Service Bulletin. They said it should be taken care of at the dealership.

I contacted Gene Murphy at HD Atlanta and this was the outcome..........

Gene assured me from the very first call that HD Atlanta would take care of the problem. Gene and I email a couple of times to get the details worked out before I made the 200+ mile trip to Atlanta. On 8/11/2007, I made the ride along with my newphew (2003 Heritage Softail Classic)to Atlanta. When I got to the dealership, Gene had the sales manager and warranty people take a look at the damage. They immediately replaced both side covers and both saddle bags with brand new parts, adjusted everything, and we were back on the road in about an hour.

The moral of the story...........

There are still good dealerships around and HD Atlanta is one of them. Thanks to everyone at HD Atlanta for the great sales experience, fantastic price, and great service after the sale. A special thanks to Gene Murphy for everything he has done from start to finish.

I will always go back to Gene and HD Atlanta in the future.

 

Always glad to hear GOOD dealership experiences. [sm=smiley20.gif]

 

Thanks for the input. I will have to stop in and check them out. I am not in the market for a new bike, but I will still stop in and maybe get a t-shirt or something.

 

They are a good dealership. Theytreat customers well and I have never had a issue with them.

 

They are good, I bought my 06 Road Glide from HD of Atlanta and the salesman was great, I had to ride about 140 miles round trip but it was worth it. I will most likely buy from them again soon....Also Stone Mountian Harley has a great parts department...sales suck but the parst guys really are good. As for service department, well we all know we would reather do it ourselfs right.

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Yep, great folks at Atlanta HD. Be sure and post your message on http://www.stealer-dealer.com/

 

I also have received excellent service from Atlanta H-D, would highly recomend them.

 

This is the kind of story we need more of concerning dealerships. Sounds like a killer place. A lot of the dealers I have done buisness with could have cared less and just threw ya a bottle of touch-up paint.lol....

 

They exceeded my expectations again.

I had a small problem withthe bag locks.

They actually offered to send a technician almost 400 miles (round trip)to changethe locks.

I'm not kidding.

It looked like an easy job, so I just told them to send the locks and I would install them.

They overnighted the parts.

Now that's service in my opinion.

 

Thanks for taking the time to report one of the good ones. They are out there, but as in most things in life, the bad is what we hear about the most.