NEXL HELMETS
Road Warrior
Joined: Jul 2006
Posts: 1,351
Likes: 4
From:
RE: NEXL HELMETS
Update here, I did get an email back from NEXL. They said they were back up a bit but my helmet should ship on the 30th. They seemed genuine enough..I hope so after all I have heard about how great their lids are. I'll keep ya'll posted.
Stage IV
Joined: Jun 2007
Posts: 4
Likes: 0
RE: NEXL HELMETS
I have had the same problem with my order with Nexl. I ordered a helmet on 4/2/07 and was told (via the website) that the helmet would ship in 4 weeks. After 6 weeks I began sending emails and leaving phone messages. No response to any of them.I paid for my order through GOOGLE Checkout.
GOOD NEWS!!!! I contacted GOOGLE Checkout support on 6/18/07,explaining my problem and asked how I might get a refund. I got a return email 4 or 5 hours later from Checkoutsaying that they would contact Nexl and I would be contacted by Nexl or GOOGLE within 5 days. I just got an email from GOOGLE today (6/22/07) saying that my order has been canceled and a full refund has been issued to my card! I logged onmy GOOGLE checkout account as well as Nexl's site and confirmed that my order has been cancelled and my money refunded. Hopefully the rest of you can get the same results by going through GOOGLE. The email address is.... checkout-support@google.com
I hate that we are all going through this. I ordered a helmet from Nexl in 2004 and still wear it today. I just hate that their customer relations has gone so sour.
Best of luck to you all in getting a refund. That email again is checkout-support@google.com
GOOD NEWS!!!! I contacted GOOGLE Checkout support on 6/18/07,explaining my problem and asked how I might get a refund. I got a return email 4 or 5 hours later from Checkoutsaying that they would contact Nexl and I would be contacted by Nexl or GOOGLE within 5 days. I just got an email from GOOGLE today (6/22/07) saying that my order has been canceled and a full refund has been issued to my card! I logged onmy GOOGLE checkout account as well as Nexl's site and confirmed that my order has been cancelled and my money refunded. Hopefully the rest of you can get the same results by going through GOOGLE. The email address is.... checkout-support@google.com
I hate that we are all going through this. I ordered a helmet from Nexl in 2004 and still wear it today. I just hate that their customer relations has gone so sour.
Best of luck to you all in getting a refund. That email again is checkout-support@google.com
Intermediate
Joined: May 2007
Posts: 28
Likes: 0
From:
RE: NEXL HELMETS
Same story here.. This is a straight up scam. Protested the charge with my credit card company and filed a complaint with the BBB after 2 months of BS.
Doesn't really matter though, they responded to the complaint with the following, and thus closed the BBB complaint.
The comments for your order are
Thank you for taking the time to call, we do realize it has taking us longer than usual to reply to your inquiry and please accept our sincere apology.
We have had problems beyond belief
Shells are being assembled and we will begin shipping finished helmets June 29, we will expedite your order to 2 day and refund shipping.
To Cancel Order please email gil@nexlsports.com
(And don't bother trying to cancel order by contacting old Gil, you won't get a response.) I'm sure my credit card company will sort it out.
Lesson learned... Tell your friends... STAY AWAY FROM NEXL!!
Doesn't really matter though, they responded to the complaint with the following, and thus closed the BBB complaint.
The comments for your order are
Thank you for taking the time to call, we do realize it has taking us longer than usual to reply to your inquiry and please accept our sincere apology.
We have had problems beyond belief
Shells are being assembled and we will begin shipping finished helmets June 29, we will expedite your order to 2 day and refund shipping.
To Cancel Order please email gil@nexlsports.com
(And don't bother trying to cancel order by contacting old Gil, you won't get a response.) I'm sure my credit card company will sort it out.
Lesson learned... Tell your friends... STAY AWAY FROM NEXL!!
Road Master
Joined: Jul 2006
Posts: 788
Likes: 0
From:
RE: NEXL HELMETS
Thank you for taking the time to call, we do realize it has taking us longer than usual to reply to your inquiry and please accept our sincere apology.
We have had problems beyond belief
Shells are being assembled and we will begin shipping finished helmets June 29, we will expedite your order to 2 day and refund shipping.
Lesson learned... Tell your friends... STAY AWAY FROM NEXL!!
[/quote]
That's too bad for them; I know I'll never order from them and I'm pretty sure everybody who reads this post will do the same. ALL businesses that sell to the public need to make sure they keep their customers in the loop when it comes to orders being late, backorders, etc. I've filled out my share of Customer Comment cards and have gotten answers from higher-ups within days of their submission. They hate negative word-of-mouth advertising and will usually bend over a bit to keep your mouth shut.NEXL let the pain go on too long[
].Make sure you send them a link to this thread. If they care about where their next meal is coming from, they'll make some changes.[>:]
Road Master
Joined: Sep 2005
Posts: 858
Likes: 1
From: Upstate NY / San Clemente CA
RE: NEXL HELMETS
ORIGINAL: jasonyesensky
I placed an order with carbon fiber helmets will be here tomorrow.
NXT did call me back finally said it was shipping out this one is for my wife we see if it ships.
I placed an order with carbon fiber helmets will be here tomorrow.
NXT did call me back finally said it was shipping out this one is for my wife we see if it ships.
Outstanding HDF Member
Joined: Mar 2007
Posts: 2,573
Likes: 0
From: Minneapolis, MN
RE: NEXL HELMETS
No refunds? Aren't you paying via credit card?
If not, shame on you. If you use a credit card, simply file a dispute and instant credit applied to account and pressure on merchant to perform.
If not, shame on you. If you use a credit card, simply file a dispute and instant credit applied to account and pressure on merchant to perform.
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Stage IV
Joined: Sep 2007
Posts: 4
Likes: 0
I ordered my helmet back in July of 2006, and as of now I out of a helmet and money.
I contacted the BBB and got nowhere, I was better off talking to the wall !!!
I just checked there website and my account still exist, but the order that was placed is no longer there, so that means someone is still maintaining the site.
Nexl if you read this: "I WANT MY GODDAMN HELMET YOU F***KERS"!!!
I contacted the BBB and got nowhere, I was better off talking to the wall !!!
I just checked there website and my account still exist, but the order that was placed is no longer there, so that means someone is still maintaining the site.
Nexl if you read this: "I WANT MY GODDAMN HELMET YOU F***KERS"!!!
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