DO NOT BUY FROM NEXL SPORTS
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Road Captain
Joined: Jul 2005
Posts: 610
Likes: 1
From: New Jersey
DO NOT BUY FROM NEXL SPORTS
In April of this year I purchased a helmet frm nexlsports.com. This company reportedly prides itself in a light DOT Helmet with a thin profile. The helmet was $158.00. Well, after five months of being told it would ship in twp weeks the I finally asked for a refund in August. I was told I would receive the refund in two weeks. After 3 months the company is now not returning phone calls or returning e-mails. Their web site is still up and running at www.nexlsports.com. I strongly recommend you do not do business with this company.
Cruiser
Joined: May 2005
Posts: 144
Likes: 0
From: St. Johns, MI USA
RE: DO NOT BUY FROM NEXL SPORTS
Tried the website and nothing then I found out you spelled it wrong. That's what ya get for spellllling fast....
http://www.nexlsports.com/
I still will not buy from them.
Ed
http://www.nexlsports.com/
I still will not buy from them.
Ed
ORIGINAL: Bill918
In April of this year I purchased a helmet frm nexlsports.com. This company reportedly prides itself in a light DOT Helmet with a thin profile. The helmet was $158.00. Well, after five months of being told it would ship in twp weeks the I finally asked for a refund in August. I was told I would receive the refund in two weeks. After 3 months the company is now not returning phone calls or returning e-mails. Their web site is still up and running at www.nelxsports.com. I strongly recommend you do not do business with this company.
In April of this year I purchased a helmet frm nexlsports.com. This company reportedly prides itself in a light DOT Helmet with a thin profile. The helmet was $158.00. Well, after five months of being told it would ship in twp weeks the I finally asked for a refund in August. I was told I would receive the refund in two weeks. After 3 months the company is now not returning phone calls or returning e-mails. Their web site is still up and running at www.nelxsports.com. I strongly recommend you do not do business with this company.
Road Warrior
Joined: Sep 2005
Posts: 1,942
Likes: 7
From: guntersville, al
RE: DO NOT BUY FROM NEXL SPORTS
i'm generally happy with the NXT helmet i have. it's still not as close to a novelty helmet as i would like but it's thinner and litter than the two H-Ds i have. i got mine on eBay brand new for $56.
Stage IV
Joined: Jun 2007
Posts: 4
Likes: 0
RE: DO NOT BUY FROM NEXL SPORTS
I have had the same problem with my order with Nexl. I ordered a helmet on 4/2/07 and was told (via the website) that the helmet would ship in 4 weeks. After 6 weeks I began sending emails and leaving phone messages. No response to any of them.I paid for my order through GOOGLE Checkout.
GOOD NEWS!!!! I contacted GOOGLE Checkout support on 6/18/07,explaining my problem and asked how I might get a refund. I got a return email 4 or 5 hours later from Checkoutsaying that they would contact Nexl and I would be contacted by Nexl or GOOGLE within 5 days. I just got an email from GOOGLE today (6/22/07) saying that my order has been canceled and a full refund has been issued to my card! I logged onmy GOOGLE checkout account as well as Nexl's site and confirmed that my order has been cancelled and my money refunded. Hopefully the rest of you can get the same results by going through GOOGLE. The email address is.... checkout-support@google.com
I hate that we are all going through this. I ordered a helmet from Nexl in 2004 and still wear it today. I just hate that their customer relations has gone so sour.
Best of luck to you all in getting a refund. That email again is checkout-support@google.com
GOOD NEWS!!!! I contacted GOOGLE Checkout support on 6/18/07,explaining my problem and asked how I might get a refund. I got a return email 4 or 5 hours later from Checkoutsaying that they would contact Nexl and I would be contacted by Nexl or GOOGLE within 5 days. I just got an email from GOOGLE today (6/22/07) saying that my order has been canceled and a full refund has been issued to my card! I logged onmy GOOGLE checkout account as well as Nexl's site and confirmed that my order has been cancelled and my money refunded. Hopefully the rest of you can get the same results by going through GOOGLE. The email address is.... checkout-support@google.com
I hate that we are all going through this. I ordered a helmet from Nexl in 2004 and still wear it today. I just hate that their customer relations has gone so sour.
Best of luck to you all in getting a refund. That email again is checkout-support@google.com
Stellar HDF Member
Joined: Feb 2007
Posts: 2,558
Likes: 280
From: Russellville, Arkansas
RE: DO NOT BUY FROM NEXL SPORTS
One of my riding buddies went through the same crap with that company. Never returned email, phone calls...nothing. He never got his helmet, nor a refund. We never even mention that company around him.....he gets pissed[:@]
Road Captain
Joined: May 2006
Posts: 554
Likes: 0
From: Citizen of the Republic of Texas, now in GA
RE: DO NOT BUY FROM NEXL SPORTS
You are right, nightglide. I just sent an email to the Nexl sales department and told them that word was getting around about them stiffing fellow bikers. And next time, everyonewho is interested shouldlook into Advance Carbon Composites at http://www.carbonfiberhelmets.com/for a great, lightweight helmet and great customer service. Mention HD Forums and get a 10% discount.
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Outstanding HDF Member
Joined: Oct 2006
Posts: 2,253
Likes: 1
From: Southeastern Michigan
RE: DO NOT BUY FROM NEXL SPORTS
I would send an e-mail with a link to this thread. It might let them know that their poor customer service is getting around the World Wide Web. 
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Road Master
Joined: Dec 2006
Posts: 951
Likes: 1
RE: DO NOT BUY FROM NEXL SPORTS
ORIGINAL: lkr0
good post--maybe the mod could put thison all of the forums?
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good post--maybe the mod could put thison all of the forums?
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